Frontline Support Analyst (Wakefield)

Frontline Support Analyst

Location : Wakefield, West Yorkshire

Working Hours: Monday - Friday core hours

Salary: Competitive + Benefits

About Us

Join 2 Sisters Food Group , one of the UK's largest food manufacturers, with an annual turnover exceeding 3 billion and approximately 13,000 employees across 16 sites. We have a strong presence in poultry, chilled, and bakery food categories. We are committed to delivering high-quality products to the British public and our retail and food service customers, including major retailers like Aldi, Asda, Co-op, KFC, Lidl, Marks & Spencer, Morrison's, Sainsbury's, Tesco, and Waitrose.

About the Role

We are looking for a motivated individual to join our team as a Frontline Support Analyst. This role is perfect for someone who has experience within 1st line IT support looking for additional 2nd line responsibilities or keen to learn and grow in the industry.

Key Responsibilities

• Managing a ticketing system
• Providing 1st and 2nd line IT support
• Issue identification and diagnosis
• Problem Resolution
• Information Gathering

About You

If you have previous experience in a similar IT support role or are driven, curious, and ready to start your career in IT, we would love to hear from you.

Key Skills and Experience

• Ideally experience supporting a Windows 11 desktop user environment in a Microsoft Windows 2019 - 2025 Server infrastructure based in Active Directory
• Structured approach to problem solving and technical troubleshooting
• Strong interpersonal skills to interact effectively with team members and employees
• Work well within a team and independently
• Driven
• Ability to collect and analyse information to solve problems

The role is based at our Wakefield office, with an expectation to be in the office full time in the training period.

Benefits

• 33 days annual leave inclusive of the bank holidays
• Refer a friend scheme
• Health Assured Employee Assistance Programme and Grocery Aid are free and confidential support services 365 days a year
• Boparan Restaurant Group Discount - 50% discount for friends and family.
• Cycle2Work Scheme

Why Join Us?

As one of the UK's largest food manufacturers, we provide ample opportunities for career growth and skill development. We emphasise promoting from within, ensuring you can build a rewarding career with us.

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