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Sales Administrator
CASIO UK
- Wembley, England, United Kingdom
- Wembley, England, United Kingdom
À propos
Full Time (35 hrs per week, Mon - Fri), Permanent Contract
Location:
Hybrid Working (3 days in Head Office Wembley Park HA9, 2 days WFH)
Reports to:
Team Manager, Sales Administration; dotted line responsibility to Team Leader - Sales Administration.
Casio Electronics Co. Limited, a leading multinational electronics company known for innovative design and trusted technology across consumer and B2B markets. Our product range spans watches, calculators, musical instruments and medical devices with a shared vision to inspire users across generations.
We're looking for a
Sales Administrator
to support our Sales & E-Commerce teams by delivering quality administrative support and a consistently professional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys communicating with a wide range of stakeholders and is confident juggling multiple priorities across phone and email channels.
Industry experience is flexible - what matters most is your ability to stay organised, adapt quickly and communicate clearly while supporting customers and internal teams.
Joining Casio means stepping into an environment where you can team up with passionate and talented individuals who share our vision. Our employees are at the heart of everything we do, and we are excited to share that
Casio UK has recently been recognised as a Great Place To Work . This achievement is something we take great pride in, and we are committed to continuously improving our workplace culture.
Key Responsibilities & Duties This role has a strong operational and administrative focus, with end-to-end responsibility for order, stock and delivery administration across both B2B and B2C channels. You will work with detailed data, manage multiple processes at pace, and coordinate closely with internal teams to ensure accuracy, compliance and a consistently high standard of service.
Sales & Account Administration
Manage customer accounts, ensuring accurate order processing, pricing and confirmations
Maintain and update order books, monitoring stock allocations, reservations and ad-hoc movements
Coordinate bookings and deliveries, working closely with logistics and planning teams to meet customer deadlines
Review and resolve order, pricing or stock discrepancies, escalating issues where appropriate
Support new account onboarding, ensuring systems and records are accurately set up
Maintain accurate customer records, supplier guides and account procedures
Customer & Stakeholder Support
Handle a high volume of customer and stakeholder enquiries via phone and email, ensuring timely and professional responses
Manage customer queries and support tickets through Zendesk and other digital channels
Liaise with internal teams including Sales Account Managers, Planning, Credit Control, Logistics and Customer Services
Investigate and resolve delivery or order issues, keeping customers informed throughoutMaintain clear, courteous and consistent communication
E-Commerce & Operational Support
Process online orders accurately and efficiently
Monitor and update online stock availability and allocations
Support product launches and new releases in collaboration with internal teams
Identify recurring issues and contribute to process improvements
Requirements Skills & Attributes
Strong organisational and administrative skills with excellent attention to detail
Confident written and verbal communicator, comfortable engaging with multiple stakeholders
Ability to prioritise, multitask and adapt in a busy, changing environment
Calm, professional and resilient when handling queries or resolving issues
Proactive problem-solver with a flexible, can-do approach
Collaborative team player who enjoys supporting others
Experience & Knowledge
Previous experience in Sales Administration, Customer Service, Operations or a similar support role
Comfortable working with phones, emails and multiple systems
Experience using CRM systems (Zendesk desirable but not essential — full training provided)
Intermediate Microsoft Excel and Word skills
Benefits
25 days annual leave plus Bank Holidays
Paid Birthday Day Off
Competitive Salary
Fantastic healthcare benefits from Day One: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan
Death In Service (4x salary)
Excellent non-contributory Pension Scheme, up to 14%**
Employee Discount, up to 50%**
Anytime access to personal development and training courses via LinkedIn Learning
Anytime access to retail discounts at 200+ retails (Reward Gateway)
Casio Sponsorship Scheme for employee charity fundraising
Head Office team social events and activities including giveaways and reward & recognition incentives
Join a company that’s recently been certified as a 'Great Place to Work'!
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Compétences linguistiques
- English
Avis aux utilisateurs
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