Customer Success Manager

At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractor. From helping our customers to manage their service all the way to project management, we're breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks that thrive in fast-paced environments. Could you be our next hire?

As our Customer Success Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. The successful candidate will be responsible for executing success plans that focus on customer retention and expansion via improving product adoption and overall customer satisfaction. The ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to deliver exceptional customer experiences.

This is a hybrid position for candidates currently located in Raleigh, United States. 

What you'll do:

• Customer Engagement: Build strong relationships with key customer stakeholders to ensure customers are getting maximum value from our products.
• Product Expert & Educator: Become a BuildOps product expert to teach and enable customers to utilize our platform to its full potential.
• Success Planning: Identify customer's business workflows, pain points, and goals to develop solutions and workflows that meet their goals.
• Metrics Driven: Monitor customer health metrics and usage data to proactively address issues and drive adoption.
• Customer Champion: Collaborate with our support team to submit support tickets and provide guidance to resolve customer escalations swiftly. Be the voice of our customer for our product team to assist in product enhancements.
• Advocacy &