Hotel Front Desk Clerk

Job Overview
Are you passionate about delivering exceptional guest experiences and creating welcoming environments? We are seeking a dynamic and energetic Hotel Front Desk Clerk to be the first point of contact for our guests. In this vital role, you will manage guest check-ins and check-outs, handle reservations, and provide outstanding customer service that leaves a lasting impression. Your enthusiasm and professionalism will set the tone for our guests' stay, ensuring they feel valued and cared for from the moment they arrive. This position offers an exciting opportunity to thrive in a vibrant hospitality environment where your skills in communication, organization, and guest relations will shine.

Duties

• Welcome guests warmly upon arrival, ensuring a positive first impression of the hotel experience
• Manage guest check-in and check-out procedures efficiently using hotel management software
• Handle reservations, cancellations, and modifications accurately via phone or online platforms
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest satisfaction
• Answer multi-line phone systems promptly with professional phone etiquette and assist with inquiries or requests
• Coordinate with housekeeping and maintenance teams to ensure rooms are prepared for new arrivals
• Assist guests with special requests, such as room upgrades or additional services, to exceed expectations
• Conduct night audit procedures when scheduled, balancing accounts and preparing reports for management
• Maintain accurate records of guest information, billing details, and reservations in compliance with privacy policies
• Address guest concerns promptly and professionally, striving to resolve issues efficiently and courteously
• Promote hotel amenities and services to maximize guest engagement and revenue opportunities
• Uphold high standards of hospitality management by fostering positive guest relations throughout their stay

Requirements

• Proven experience in hotel management or front desk operations within a resort or hospitality setting
• Strong customer service skills with a friendly, approachable demeanor
• Excellent communication skills in English; bilingual abilities are highly desirable to serve diverse guests effectively
• Proficiency in hotel management software and multi-line phone systems
• Knowledge of hospitality management principles and guest services best practices
• Ability to handle night audit procedures confidently when required
• Familiarity with hotel experience standards including check-in/check-out processes and reservation systems
• Exceptional phone etiquette skills for professional interactions over the phone and in person
• Multitasking ability to manage multiple priorities efficiently during busy periods
• Strong organizational skills with attention to detail in record-keeping and reporting

Join our team where your enthusiasm for hospitality management will make every guest's stay memorable We value energetic professionals who are dedicated to delivering top-tier guest services while fostering a warm, welcoming environment. If you're passionate about hospitality, love engaging with people from all walks of life, and thrive in fast-paced settings, we want to hear from you

Pay: $ $16.00 per hour

Expected hours: 20.0 – 38.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person