Operations Manager

OPERATIONS MANAGER

Location: Greenville, SC

Reports to: VP of Operations

Direct Reports: Receiving Manager, Shipping Manager, Inventory Control Supervisor, Value Enhancement Manager, Repairs Supervisor, Diagnostics & Cosmetic Quality Supervisor

About TekReplay

TekReplay is a Greenville-based leader in refurbished electronics, specializing in premium restored Apple products and high-quality consumer tech. Since 2008, we've grown into one of the Southeast's most trusted providers of refurbished devices—powered by rigorous testing, industry-standard certifications, disciplined processes, and a customer-obsessed culture. As we scale, operational excellence is the backbone of our success.

Role Overview

The Operations Manager is responsible for running the entire operational floor day-to-day, ensuring every department—from Receiving to Testing, Cleaning, Value Enhancement, Repairs, and Shipping—operates with discipline, speed, and accuracy. This role ensures throughput keeps pace with demand, bottlenecks are eliminated quickly, SOPs are followed consistently, and teams execute the strategic processes designed by senior leadership.

Mission

Run TekReplay Operations as a coordinated, high-efficiency engine—achieving throughput, accuracy, and quality standards across all departments with zero bottlenecks and consistent process execution.

Core KPIs

• Order SLA hit rate ≥ 98% across all marketplaces

• Dock-to-stock ≤ 24–48 hours for inbound inventory

• Inventory accuracy ≥ 99.5%

• Daily throughput targets met for all departments

• Aged inventory reduction through proactive bottleneck removal

• Marketplace defect metrics within thresholds

• Operational cost per unit trending down

• SOP/process adherence

Key Responsibilities

Operational Leadership

• Lead daily stand-ups; communicate priorities and throughput targets.

• Assign labor and resources; eliminate bottlenecks across departments.

• Enforce SOP discipline across all operational areas.

Execution & Throughput

• Oversee operations across Receiving, Testing, Cleaning, Value Enhancement, Repairs, Shipping.

• Monitor queues and implement corrective actions.

Process Enforcement & Improvement

• Ensure SOPs are implemented consistently.

• Identify inefficiencies and recommend improvements.

Capacity & Labor Planning

• Develop weekly staffing plans.

• Ensure departments are properly resourced.

Systems & Data

• Enforce accurate use of Sellercloud, SKUstack, WMS/ERP functions, serial tracking.

• Conduct routine data accuracy audits.

Performance Management

• Hold managers accountable to KPIs.

• Conduct weekly performance reviews.

• Maintain a culture of urgency, accuracy, and accountability.

Requirements

Education & Experience

· Bachelor's degree (4-year) required — ideally in Supply Chain, Operations Management, Business Administration, Logistics, or a related field.

· 3–7 years of warehouse management experience, preferably in a high-volume, fast-paced environment.

· Direct experience managing a serialization-based warehouse where devices or components require strict serial tracking, scanning, and traceability throughout the workflow.

· Proven ability to lead teams of 20+ warehouse personnel, including managers, supervisors, and associates.

· Demonstrated experience implementing SOPs, KPIs, and continuous improvement processes

· Strong understanding of WMS/ERP systems used for multi-channel e-commerce fulfillment.

· Experience coordinating warehouse operations across Receiving → Testing → Value Enhancement → Repairs → Shipping.

· Strong analytical skills with the ability to interpret KPIs, throughput data, labor models, and operational performance metrics.

· Ability to enforce structure, discipline, and accountability on the warehouse floor.

· Excellent communication skills; comfortable working cross-functionally with Operations, E-Commerce, Finance, and Leadership teams.

· Experience handling marketplace SLAs is a major plus.

Skills & Competencies

• Strong command of operational KPIs.

• Hands-on leadership.

• Ability to diagnose workflow issues quickly.

• Understanding of ecommerce SLAs.

• Strong communication and systems knowledge.

Work Schedule Expectations

• Full-time, on-site role.

• Standard 40 hours, but 45–55+ hours may be required based on volume, deadlines, and seasonality.

• Flexibility required to achieve throughput and SLA targets.

Compensation

$80,000 – $95,000 base salary + potential 10–15% performance bonus.

Job Type: Full-time

Pay: $80, $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings