Community Manager

Community Manager

Jacksonville, FL

Madison Communities is seeking a dynamic and results-driven Community Manager to lead and inspire our on-site team. This role is responsible for overseeing all aspects of community operations, driving resident satisfaction, and ensuring the success of the property. If you have a passion for leadership, customer service, and property management, we'd love to hear from you

What You'll Do:

• Lead & Inspire: Manage and motivate your team to deliver exceptional service and create a thriving, engaged community.
• Drive Performance: Oversee all community operations, ensuring the property meets and exceeds financial and occupancy goals while adhering to budgetary guidelines.
• Build a Winning Team: Recruit, hire, train, and coach staff, fostering a culture of excellence through performance feedback, recognition, and professional development.
• Deliver a Five-Star Experience: Ensure top-tier customer service for residents, prospects, owners, and investors through outstanding communication and community engagement.
• Optimize Property Success: Conduct property walk-throughs, ensure apartment homes are show-ready, and drive leasing activities (35% of the role).
• Maximize Marketing & Leasing Efforts: Develop and implement strategic marketing plans, analyze market trends, and adjust pricing strategies to maintain occupancy goals.
• Operational Excellence: Manage budgets, oversee contracts and capital projects, and ensure seamless day-to-day property operations.

What You Bring:

• Proven Leadership: 3+ years of experience in property management with successful supervisory experience.

• Luxury Lease-Up Experience: Preferred background in managing Luxury Class A properties and new lease-ups.

• Marketing & Sales Expertise: Strong ability to promote the community, drive leasing activity, and build strong resident relationships.

• Financial Acumen: Ability to analyze financial reports and make data-driven decisions.

• Tech-Savvy: Experience with Yardi, Rent Café, and CRM software is a plus Proficiency in Microsoft Office Suite, including Excel, is required.

• Customer-Centric Mindset: Exceptional interpersonal skills with the ability to interact with diverse personalities and provide outstanding service.

• Organized & Resourceful: Strong multitasking skills with the ability to prioritize and execute tasks efficiently.

What We Offer:

Competitive Compensation & Benefits Package:

• 401(k) with company match
• Comprehensive health, dental & vision insurance
• Health Savings