Assistant Store Manager

About Once Upon A Child

Once Upon A Child is the nation's leading children's resale franchise. We specialize in buying and selling gently used kids' clothing, shoes, toys, and baby gear. Our stores provide families with an affordable, sustainable shopping experience while ensuring children's items find new homes instead of landfills.

Position Overview

We are seeking an energetic and motivated Assistant Store Manager to support the daily operations of our store. The Assistant Store Manager plays a key role in driving sales, maintaining excellent customer service, supporting staff development, and ensuring the store operates smoothly. This individual partners closely with the Store Manager to meet sales goals, enforce company policies, and create a positive shopping environment.

Key Responsibilities

• Customer Service & Sales
• Deliver exceptional customer service by engaging with customers, answering questions, and resolving issues quickly.
• Support daily buying and selling operations to ensure quality inventory and positive customer experiences.
• Help drive sales by maintaining product knowledge and assisting with store promotions.
• Leadership & Staff Development
• Assist in hiring, training, coaching, and motivating staff to meet performance goals.
• Lead by example in providing excellent customer service and enforcing store standards.
• Supervise staff on the sales floor, ensuring productivity and teamwork.
• Operations & Merchandising
• Oversee store organization, merchandising, and cleanliness to ensure an inviting shopping environment.
• Monitor inventory levels, help manage incoming/outgoing stock, and support the buying process.
• Assist with scheduling, opening/closing procedures, and cash handling.
• Compliance & Safety
• Enforce store policies, company standards, and loss-prevention procedures.
• Ensure a safe environment for customers and employees.

Qualifications

• Previous retail, resale, or consignment experience preferred.
• Minimum of 1–2 years of leadership or supervisory experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible shifts including evenings and weekends.
• Passion for sustainability, resale, and helping families save money.

What We Offer

• Competitive hourly wage + performance incentives.
• Employee discount on gently used kids' items.
• Opportunity to grow within a locally owned but nationally recognized franchise brand.
• A fun, family-focused work environment.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person