IT Operations Lead

Are you a detail-driven Systems Administrator who thrives on ownership, structure, and continuous improvement?

At 29th Street , you will play a critical role supporting a growing real estate investment and property management environment — with corporate users and distributed property locations nationwide.

This is an operational role where your expertise ensures technology is secure, aligned, and reliable across the organization. You'll establish and enforce standards, monitor compliance, and drive execution in partnership with internal teams and our co-managed MSP.

If you're energized by making IT systems predictable, secure, and well-governed , you'll thrive here.

What You'll Do

Identity & Endpoint Governance

• Manage Intune compliance, device lifecycle, and Autopilot standards
• Enforce Conditional Access and MFA requirements
• Audit identity posture and remediate configuration drift

Modern Workplace Administration

• Govern Microsoft Teams, SharePoint, OneDrive, and M365 Groups
• Maintain secure and well-organized collaboration environments
• Support cross-tenant access for multiple business units

Service Operations & Vendor Alignment

• Lead daily support operations in Autotask with MSP delivery partners
• Improve workflows and visibility through Jira Service Management
• Track SLAs and ensure accountability through evidence and cadence

Asset & Access Lifecycle

• Maintain accurate hardware/software inventory for reporting and audits
• Oversee secure onboarding/offboarding and timely access removal

Documentation, Auditing & Continuous Improvement

• Develop and enforce system configuration and operational standards
• Produce operational metrics and drive compliance improvements
• Execute small/medium projects with clear plans and outcomes

Who Succeeds in This Role

• You take pride in:
  • Owning outcomes — not just completing tasks
  • Making things run the right way and the same way
  • Communicating early, clearly, and professionally
  • Staying organized when priorities shift quickly
  • Creating clarity and structure that scales as the business grows
• You enjoy maintaining order, accuracy, and alignment in dynamic environments.

Required Experience

• Hands-on administration of Microsoft 365 + Entra ID
• Intune compliance & Conditional Access experience
• Co-managed MSP operations + vendor coordination
• Strong documentation and operational discipline
• Excellent communication and collaboration skills

Preferred

• PowerShell / Graph scripting
• Autotask and/or Jira Service Management experience
• Experience supporting distributed user environments

Why Join Us

You will have real ownership of systems that enable business success every single day.
Your work directly improves reliability, security, and confidence in technology.

If you want to build a more standardized, secure, and scalable environment — let's talk.

About 29th Street

29th Street is a rapidly growing real estate investment organization with a national property management footprint. Our technology supports both corporate operations and on-site teams across multiple states — making IT execution essential to business performance.

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