Program Manager

Position Summary: The Program Manager for the Lawrence County Family Empowerment Program provides strategic and daily oversight to a continuum of community-based services, including Family Wellness, Family Group Decision Making (FGDM), and Family Preservation. This role involves supervising 3–8 staff and interns, ensuring fidelity to service descriptions and RFP expectations, managing data and reports, engaging in collaborative work with child welfare, court systems, schools, daycares, and other community stakeholders. The Program Manager will also provide direct family services as needed.

QUALIFICATIONS

1. Bachelor's degree in social work, psychology, education or related field.  Master's degree preferred.  
2. At least two years of supervisory experience, preferably in a community-based or family services setting. 
3. Prior experience with child welfare systems, prevention programs, or family engagement services. 
4. Must have a valid driver's license, acceptable driving record and access to reliable transportation.
5. Must have acceptable PA State Police, PA Child Abuse History and FBI clearances. 

WHAT WE OFFER: 
(Must meet eligibility requirements- see policies/plan documents for complete requirements and eligibility)

• Comprehensive benefits including medical, dental, vision, paid time off, and paid holidays for full-time staff
• 401K offerings with agency match at $1.00 per dollar contributed up to 4% of salary
• Agency provided life insurance and long-term disability coverage for full-time staff
• Voluntary benefit options; including Disability Insurance (Short-Term Disability), Cancer Coverage, Critical Illness, Medical Bridge, Accident Insurance, Life Insurance and Identify Theft Protection
• Paid mileage reimbursement
• Paid training and administrative time
• Cell phone reimbursement
• Licensure Supervision for FREE
• Free credentialing assistance
• Quarterly productivity incentives
• Tuition reimbursement for full-time staff
• Flexible work schedules (as applicable)
• Annual merit increases for eligible positions based upon the yearly budget
• New Hire Incentive Bonuses
• Employee Referral Bonus Incentives
• Employee Discount Program
• Approved Agency for Public Student Loan Forgiveness
• Employee Assistance Program
• Partnership with Capella University offering scholarships, tuition discounts, and free professional
• development opportunities
• Opportunities for membership to civic/community organizations
• As of August 31, 2024, a CARF Three-Year Accreditation has been awarded to Glade Run Lutheran Services for the following (programs/services): Case Management/Services Coordination: Mental Health (Adults, Children and Adolescents), Intensive Family-Based Services: Mental Health (Children and Adolescents), Outpatient Treatment: Mental Health (Adults, Children and Adolescents), Outpatient Treatment: Psychosocial Rehabilitation (Adults), Partial Hospitalization: Mental Health (Children and Adolescents)
• Glade Run is Sanctuary certified – we provide a supportive, respectful environment for our clients and our staff where shared governance, open communication, social learning and responsibility, non-violence, emotional intelligence, and growth and change are paramount in all aspects of our programming.

• Program Oversight and Implementation
  • Oversee referrals, documentation, EMR and Drive monitoring, data collection, and timely reporting.
  • Maintain consistency of services and documentation across Family Empowerment Programs.
  • Develop desk manuals, training guides, and internal procedures in coordination with the Director.
  • Research and implement evidence-based practices and assessments.
  • Maintain accurate and timely communication with the Director of Family Empowerment.
• Supervision of Staff and Interns
  • Interview, hire, onboard, train, and evaluate program staff and interns.
  • Conduct regular individual and group supervision focused on growth, performance, and productivity.
  • Complete HR documentation, including timecards, PIPs, and performance assessments.
  • Arrange for coverage during staff call-offs, leaves, or vacancies.
• Community and Stakeholder Collaboration
  • Represent the agency at stakeholder meetings, outreach events, and interagency collaborations (CYS, courts, schools, daycares, etc.).
  • Maintain stakeholder agreements and referral pathways.
  • Assist with service contracts, billing structures, and community engagement.
• Fidelity Monitoring and Compliance
  • Ensure fidelity to Family Empowerment service models and contract expectations.
  • Monitor documentation quality, regulatory adherence, outcome reporting, and internal policy compliance.
  • Assist with audits, licensing, and internal quality reviews.
• Direct Family Support and Crisis Intervention
  • Provide direct services to families as needed.
  • Facilitate FGDM and crisis meetings; coach staff on goal-setting and strength-based approaches.
• Meeting Facilitation and Team Coordination
  • Participate in treatment team meetings, case assignments, and monthly Program Manager meetings.
  • Ensure alignment of staff activities with agency and program goals.
• Training and Professional Development
  • Provide and coordinate ongoing training for staff, volunteers, and interns.
  • Support trauma-informed practice and professional growth consistent with agency values.
• Continuous Quality Improvement (CQI)
  • Develop data systems and lead CQI efforts to evaluate outcomes and identify trends.
  • Create and present annual quality reports for each program model.
• Data Collection and Outcome Reporting
  • Oversee EMR documentation, billing cross-checks, and outcome tracking.
  • Contribute data and narratives for grants and RFP submissions.

Who We Are: Founded in 1854 by the Rev. Dr. William Passavant in Zelienople, Pennsylvania, Glade Run has evolved over the last 170 years to meet the changing and increasingly challenging needs of children, adults and families throughout Western Pennsylvania and beyond.  Last year, Glade Run served over 7,000 individuals with impactful, innovative services in school, home, and community based settings. 

Glade Run uses the Sanctuary Model as our blueprint for clinical and organizational change which, at its core, promotes safety and recovery from adversity through the active creation of a trauma-informed community while applying the following Sanctuary commitments within all aspects of our programming: Nonviolence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, and Growth and Change. Our recognition that trauma is pervasive in the experience of human beings forms the basis for Glade Run's culture as we focus not only on the individuals in which we serve, but equally on our staff and the systems who provide their treatment. Glade Run is an Equal Opportunity Employer.