Site Solutions Manager

Career Area
Product Support

Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a
Site Solutions Manager
, you'll be the driving force behind Caterpillar's success on-site, ensuring our solutions deliver maximum value for the customer.

You'll serve as the
primary point of contact
for the customer, dealer, and Caterpillar stakeholders, managing overall site performance and exceeding expectations. Your role is pivotal in aligning Caterpillar's cutting-edge solutions with the customer's operational goals and future mine plans.

This role will support
Freeport Bagdad Mine
— an autonomous mine site in the United States. Imagine yourself working with cutting-edge autonomous haul trucks, driving innovation and shaping the future of mining operations.

What You'll Do

• You'll deliver innovative solutions that improve productivity, safety, and cost efficiency.
• You'll be the trusted advisor for customer and dealer leadership, influencing strategic decisions on equipment management, risk mitigation, and operational excellence.
• Your work will directly impact customer development, retention, and Caterpillar's long-term success in the mining sector.
• Own the relationship: Be the single point of accountability for the customer and dealer at the site.
• Understand the mine inside out: Know the customer's applications, needs, and future plans to proactively deliver solutions.
• Drive performance: Execute with urgency to meet site goals and resolve issues related to productivity, cost, and safety.
• Communicate effectively: Establish clear communication plans with all stakeholders.
• Innovate and influence: Gather customer feedback (VOC) to shape new product introductions and continuous improvement.
• Manage risk: Anticipate business risks, escalate issues, and engage Caterpillar resources to ensure alignment and resolution.

What Makes This Role Exciting

• Work at the first fully autonomous mining site in the USA.
• Collaborate with cutting-edge technology, including autonomous haulage systems.
• Be part of a team that's redefining mining operations for the future.

What Skills You Will Have
Technical Excellence:
Proven
mining application and operations expertise
, with hands-on experience in
field operations or