Department Manager

Department Manager

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise.
Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit

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Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policie

**s.

KEY RESPONSIBILITI**

• ES:Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Serv

• iceGr
  eet and welcome every customer warmly and with enthusi

• asmUnderst
  and customer needs by asking open-ended questi
• onsExpl
  ain product features and benefits in relation to the customers' needs by providing in-depth product knowle
• dgeSugge
  st additional items to build onto sales by utilizing effective selling techniq

• uesTh
  ank the customer sincerely and invite them to return and shop with us ag

• ainBe a TPS Brand Ambassa

• dorBuild customer loyalty by being friendly, attentive and respectful of custom
• ersInspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition progr
• amsContribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as requi
• redProfessional attire, demeanor, appearance and compliance to company dress code requi
• redDemonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and busin
• essDemonstrate a commitment to training and development utilizing all training resources availa
• bleDemonstrate initiative to cross train in all departments to support bench strength in department leaders
• hipContinually train and coach associates' on merchandising/operational tasks, company expectations, and GUEST service standa
• rdsLead and execute completion of company directives within appropriate time fra
• mesDevelop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partn
• ersMaintain awareness of all current promotions and process them correctly at the
• POSChampion new product launches by being the material expert in new product informat
• ionEnsure all marketing and promotion signage is up to date and placed correc
• tlyEnsure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely man
• nerAfter comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locatio
• ns)Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, e
• tc.Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store eve
• ntsComplete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Mana
• gerComply with all company policies and procedu

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JOB REQUIREME**

• NTS:Previous experience in specialty retail is prefe
• rredDemonstrate an ability to multitask while being attentive to custo
• mersAbility to adapt to and lead ch
• angeProficient in using Microsoft Office and POS Sys
• temsAbility to be mobile on the sales floor and/or stock room for extended periods of
• timeAbility to work a flexible schedule to include nights, weekends, and holi
• daysAbility to work well, and be a leader, in a team environ
• mentPossess the resourcefulness and initiative to problem solve, operate strategically, and act as a team bui
• lderAbility to work autonomously while paying strong attention to de
• tailAbility to be mobile on the sales floor and/or stock room for extended periods of
• timeAbility to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techni
• quesWillingness to travel to new store openings, store remodels,

*etc.

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal*

**law.

Salary R**
ange: $17.40 To $28.28

H

ourly This range reflects what the company reasonably expects to pay for this position at this location at the time of this po

sting.