Registration Support Specialist

Job Summary:
The Registration Support Specialist ensures efficient and effective registration operations, providing on-site job training to new team members and floor support to staff in need of assistance with registration tasks.

This role involves supporting the registration desk, verifying insurance, collecting co-payments, and performing other essential administrative tasks while enhancing team performance through specialized training and task coordination.

Essential Duties and Responsibilities include the following:

1. Ensure proper operational procedures are up-to-date and followed.
2. Job training for new team members utilizing standard workflows developed through operations. Including Workqueue, InBasket, fax queues, and referral management.
3. Audit work queues and competencies, identify trends to enhance efficiency and quality, and assist in rolling out standard workflows as developed, including any location-specific workflows.
4. Assist and support the registration desk, including scheduling patient appointments, updating patient information, verifying insurance, obtaining authorizations, and collecting co-pays.
5. Serve as the point of contact for escalated issues, including on-site escalations, InBasket management, and workers' compensation claims.
6. Assist the clinic manager, registration manager, or operations manager with handling deposits, petty cash, and cash drawers in a collaborative manner with the Clinic Manager, Registration Manager, or Operations Manager.
7. Assist with call-outs and coverage when staff are out of office.
8. Assist with resolving billing questions and concerns.
9. Ensure excellent customer service through effective communication with patients, providers, and staff.
10. Assist with drafting flexible work schedules, including evening and weekend clinics.
11. Demonstrates the ability to adapt to varying work hours and schedules to ensure adequate coverage during peak times, emergencies, or staff shortages.
12. Serve as a project advocate to generate enthusiasm and excitement for the change.
13. Perform additional responsibilities as assigned.

Compliance Responsibilities:
Compliant with all federal and state statutes, including OSHA. Compliant with all AAAHC (Accreditation Association for Ambulatory Health Care) Standards and OV Policies.

Required Job Requirements:

• High school diploma or equivalent.
• Two years of experience in a medical office.
• Basic knowledge of Microsoft Office.

Preferred:

• Certification in medical office administration or a related field.
• Three years of medical practice registration experience to include insurance verification.
• Experience with electronic health records (EHR) systems.

Physical Demands:

• Ability to sit or stand for extended periods.
• Ability to lift up to 20 pounds.

Other Requirements:

• Must maintain confidentiality of patient information.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to communicate effectively, both verbally and in writing.
• Skill in establishing and maintaining effective working relationships.