Security Supervisor, Security Operations

YOUR MISSION (The Job Description):

The Shift Supervisor will play an important role in supervising the daily activities of the Security Department on the assigned shift and will work closely with Security Manager.

THE NITTY-GRITTY (The Essential Job Duties):

• Supervise, train, and evaluate security staff to ensure Team Members receive necessary guidance to accomplish established objectives in accordance with departmental standards
• Ensure proper detainment procedures and detainment techniques are clearly understood and carried out in accordance with civil/criminal laws and company policy and procedures; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed
• Maintain all current information on cheats, thieves, unhoused, etc. to ensure the protection of company assets, patrons, and Team Members; develops and maintains open communications with law enforcement agencies and security personnel of other casinos to relay security information
• Resolve guest complaints and ensure that all areas of proper guest service are adhered to
• Provide support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested
• Handle all drug testing procedures for reasonable suspicion, assuring that Virgin Hotels Las Vegas maintains its' procedures and liability issues
• Ensure that all proper procedures for table games department are correctly implemented and maintained, i.e., files, credits, transfers, pit boxes, drops, etc.
• Performs other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent guest relations, communication, presentation, and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and strive to deliver high quality and brilliant guest service
• Always communicate effectively with guests and all levels of Team Members

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• Valid Nevada driver's license is required. Must provide a Nevada motor vehicle report with no points in the last 12 months and no DUI's or reckless driving charges
• Ability to obtain a Nevada gaming license required
• Ability to obtain required safety certifications
• Basic knowledge of Nevada civil and criminal laws
• Knowledge and understanding of electronic, video and alarm functions
• Knowledge and understanding of Nevada laws concerning powers of detainment procedures
• The skills necessary for effective performance within this position are typically acquired through the completion of a high school education or equivalent, as well as through two years progressive experience in security operations. Supervisory experience preferred

REGULATORY AND COMPLIANCE RESPONSIBILITIES

• Attend required training sessions offered by Virgin Hotels Las Vegas
• Perform the duties described in compliance with local laws and regulations
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
• Consult internal control procedures and policy manuals for guidance
• Report illegal activity to the appropriate levels of management

THE WORKING CONDITIONS

• Spend majority of the shift on the casino floor and hotel property
• Standing and walking for the entire shift. Proper footwear is required
• Work in an environment that is subject to varying levels of cold, heat, smoke, light (including flashing lights), and sound. Exposure to varying weather conditions. Proper protection provided
• Read and write legible reports in English
• Identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
• Lift up to 60 pounds, and push and pull drop boxes and money carts weighing up to 200 pounds without assistance
• Able to assist sick or injured guests and Team Members
• Must be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests, management, team members, and outside contacts
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled