Customer Service Representative II

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Travel Management

Why Consider This Job Opportunity

• Salary up to $60,000
• Flexible working hours and remote work opportunities
• Generous vacation days to help you rest and recharge
• Opportunities for career advancement and skill development
• Travel industry professional perks and discounts
• Inclusive work environment that celebrates diversity

What To Expect (Job Responsibilities)

• Handle escalated service issues and ensure timely customer service correspondence
• Process requests accurately and efficiently using employer systems
• Provide first-level online navigational support and escalate technical issues as needed
• Advise clients on travel options and resolve issues professionally
• Monitor client business needs and policy changes while completing administrative tasks

What Is Required (Qualifications)

• Previous experience in a corporate travel office
• Proficiency in airline reservations systems
• Demonstrated problem-solving skills
• Excellent customer service skills
• Understanding of ARC rules and regulations

How To Stand Out (Preferred Qualifications)

• Flexibility to work until 7 PM CT

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."