Customer Success Manager

Customer Success Manager

The Customer Success Manager at SwineTech will ensure that we are constantly delivering top-tier customer service to our partners. This involves managing the installation, onboarding, and ongoing training & support for pork producers. This will be a full-time position that offers the opportunity to travel, meet amazing people, and become a catalyst for change in the global swine industry.

Who We Are

SwineTech is a fast-growing production software company focused on animal agriculture. SwineTech empowers pork producers to maximize their resources to ensure high-quality, individualized care for pigs. This is accomplished by helping pork producers navigate labor, survivability, and supply chain challenges throughout their operations with a workforce and swine management platform, PigFlow. Inspired by patient management systems in healthcare, PigFlow assists teams to save time and provide compliant care by autonomously generating and organizing daily workflows, streamlining internal and external communication, managing the utilization of sensors and precision technologies, as well as tracking each individual animal from birth to harvest. SwineTech has won over a dozen global competitions, patented their technologies, and received prestigious awards from Forbes, MIT, Harvard, Microsoft, the American Farm Bureau Federation, and many others. We believe that the only way we can predict the future is by building it and the only way to build it is with a great team

Job Description

SwineTech's Customer Success Managers are essential partners in helping pork producers elevate the standard of care and operational excellence in their swine facilities. This role supports the implementation and optimization of SwineTech's technology across sow farms, GDUs, and related production sites, with a specific focus on improving swine welfare, validating standard operating procedures (SOPs), solving production challenges, and training farm staff in best-in-class animal care practices.

This position is ideal for individuals with a background in veterinary medicine or animal science, especially those with experience in swine health and production. The role requires regular on-site support and collaboration with producers.

Core Responsibilities

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Partner directly with producers to identify and address swine health and production opportunities—ensuring that the implementation of SwineTech's platform enhances pig care, reduces preventable losses, and improves overall animal outcomes.

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Validate and monitor the effectiveness of SOPs using real-time data, field observations, and team feedback—supporting continuous improvement in compliance and animal welfare.

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Lead the training and development of the optimization of their production practices through our platform, PigFlow.

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Collaborate with customers to craft and execute a customized onboarding plan that aligns with their operational goals, including preparing and organizing all materials necessary for success.

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Lead or support the installation of Wi-Fi infrastructure and device connectivity within barns (training provided).

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Establish strong working relationships with production managers, veterinarians, and support staff to ensure long-term success and adoption of the platform.

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Provide timely feedback to SwineTech's Sales and Engineering teams to influence product features and future improvements grounded in real-world swine production needs.

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Maintain a proactive and responsive presence with customer teams, including on-farm visits, performance coaching, and follow-up support that promotes continuous improvement.

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Be open to cross-functional collaboration, supporting teammates and internal initiatives as needed.

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Level I BICSI Installer within 3 months of beginning employment (training provided).

Experience & Skills Needed

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Fluent Spanish is a plus

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3+ years of experience working in a commercial sow farm

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An ability to work in Microsoft Word and Excel

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Strong verbal & written communication skills

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A willingness to travel throughout the Midwest and stay overnight in hotels or Airbnb locations. This will be approximately 75% of your time

Our Benefits

In addition to competitive salaries and equity, this role includes:

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Work from our one-of-a-kind office or potentially at home

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Generous & Flexible PTO. — We believe in taking time off (and actually do it).

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Medical, Dental, and Vision — It is important to take care of yourself

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Flexible Schedule and Work Policy — Life happens and we get that.

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Team Meet-ups and Events — We love our team building in Cedar Rapids, Iowa

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And the chance to change the future of animal agriculture

Our Culture

SwineTech is a company for those who love to work hard and have fun doing it. We embody the type of culture that is essential to growth. Creativity is not just encouraged; it is essential to being successful. A SwineTech team member never has to worry about being heard or worse, being bored. If you are looking for a way to make a bigger impact, then this is the company for you

Vision:

SwineTech empowers pork producers to maximize their resources to ensure worldwide transparent, high-quality, individualized care for pigs.

Values:

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Authenticity (Come as you are)

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Ownership (Be who we say we are going to be)

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Innovation (Always be thinking of the better way)

We are growing fast, so you will obviously need to work in a fast-paced environment. While you can expect constant change, we are very focused on our vision and values. We are a company that values people, performance, and making a difference. We value process but not at the expense of personal interaction and are looking for someone that can take ownership of defining structure.

Sound like a good fit? We'd love to meet you. Apply now and let's start a conversation about our future together.

Job Type:

Full-time

Total Compensation:

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Salary: $55,000 - $75,000 per year

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Monthly Vehicle Reimbursement and Mileage

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Annual Bonus Potential

Benefits:

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401(k)

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Dental insurance

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Employee discount

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Flexible schedule

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Health insurance

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Health savings