Front Desk Agent

Job Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. This role is vital in creating a welcoming environment for our guests and maintaining the high standards of our hotel or resort. Candidates with experience in hospitality management, multilingual abilities, and strong guest relations skills will thrive in this position.

Duties

• Greet guests warmly upon arrival and assist with check-in/check-out procedures
• Handle guest inquiries via phone and in person with excellent phone etiquette
• Manage multi-line phone systems efficiently to answer questions and provide information
• Assist guests with reservations, cancellations, and modifications using hotel management software
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Address guest concerns promptly and professionally to ensure satisfaction
• Maintain accurate records of guest information and billing details
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are prepared
• Uphold security procedures by monitoring access points and verifying guest identities
• Support night audit procedures as needed to ensure financial accuracy

Experience

• Previous experience in hospitality management or front desk operations preferred
• Strong customer service skills with the ability to handle diverse guest needs
• Multilingual or bilingual abilities are highly desirable to assist a diverse clientele
• Knowledge of hotel management systems and reservation software is a plus
• Experience in guest relations, hotel operations, or resort environments is advantageous
• Excellent communication skills, both verbal and written, along with professional phone etiquette
• Ability to work flexible hours, including nights if required, in a fast-paced environment

This role offers an opportunity to be part of a dynamic team dedicated to delivering memorable guest experiences. We value professionalism, hospitality expertise, and a genuine passion for service excellence.

Job Types: Full-time, Part-time

Pay: $ $13.00 per hour

Expected hours: 32 – 40 per week

Work Location: In person