Sales Support Representative

MAIN FUNCTION:

• To provide administrative support to Channel sales managers
• Provide front-line sales support for Channel customers

QUALIFICATIONS:

• 1-2 years order entry/customer relationship building experience
• BS in Business Administration or a related major
• Working knowledge of MS Office products including Word, Excel, PowerPoint, and Power BI
• Excellent written/oral communication, including ability to communicate effectively in English (Bilingual a plus)
• Ability to organize and enter large amounts of data efficiently with accuracy
• Strong attention to detail
• Strong organizational skills
• Strong service and customer relationship building skills

WORKING CONDITIONS:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. 

KEY RELATIONSHIPS:

• PNY staff
• Customers
• RMA departments at customer locations
• PNY sales representatives

DUTIES AND RESPONSIBILITIES:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process orders via EDI
• Manage order entry and manual order changes for customers
• Provide pricing and availability to customers, including maintenance of updated price lists in Epicor & Shared Drive
• Set up new parts for customers via Customer's Portal
• Identify and communicate lead times and order status; expedite when necessary and monitor backlog to ensure on time shipping
• Proactively monitor exceptions and errors in Epicor for timely order processing
• Furnish shipping reports to designated accounts, designed to customer's specifications
• Coordinate with Planning/Shipping to meet required delivery dates
• Maintain Customer Routing Guides and Compliance Guidelines
• Maintain databases for designated accounts, including ship to addresses, SKU numbers and customer specifications
• Maintain up-to-date filing system of sales orders, PO's and other related reports
• First point of contact in resolving customer issues (e.g. order status, expediting, ETA's, and shipping inquiries) and last point of resolution. If not, know when and who to escalate
• Enter RMA requests and follow-up completion of RMA documentation process
• Prepare daily reports on inventory and backlog for internal use
• Prepare consignment billing weekly for Office Superstores
• Attend weekly customer calls to ensure timely and effective communication between customer and Planning
• Provide details to avoid chargebacks for compliance violations
• Prepare PVs for Finance to accommodate price discrepancies on orders
• Make certain to be effective back-up of accounts when needed
• Ensure timely order flow through Rithum as well as maintaining current inventory stats
• Update and keep vendor portals current on pricing, part numbers and UOM configurations
• Attend training on product and procedures as required
• Be effective liaison between Sales and Customer on all issues
• Communicate with Planning, Finance, Marketing, Sales and Operations Shipping for efficient order processing
• Assist in other areas, as assigned

COMPENSATION:

The base salary range for this position is $50,000.00 to $60,000.00; the exact salary depends on several factors such as experience, skills, education, and budget.

BENEFITS OVERVIEW:

We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.