Technical Support Analyst, Information Systems Specialist 5

Initial Posting Date
11/12/2025

Application Deadline
11/23/2025

Agency
Department of Corrections

Salary Range
$5,640 - $8,569

Position Type
Employee

Position Title
Technical Support Analyst, Information Systems Specialist 5 (Pendleton)

Job Description
Technical Support Analyst, Information Systems Specialist 5 (Pendleton)
Eastern Oregon Correctional Institution –
Pendleton, Oregon
Oregon Department of Corrections
Are you a tech-savvy professional with a passion for public service and problem solving? Do you thrive in fast-paced environments where your expertise keeps systems running and people connected? The Department of Corrections is seeking a highly skilled Information System Specialist 5 to play a vital role in supporting our automation infrastructure across the state.

This position will be providing on-site support and primarily located in-person at the Eastern Oregon Correctional Institution.
About The Job – Your Role
As an Information Systems Specialist 5, you'll be the key point of contact ensuring the automation systems used by the Department of Corrections (DOC) staff and multi-jurisdictional partners are operational, secure, and connect to the DOC and AIC networks. You will primarily support a designated region but also provide expert level support and backup to other areas throughout the state as needed.

This position is essential in maintaining daily operations for our correctional institutions, community corrections, and various outside agency partners. You'll respond to service requests, resolve complex incidents, and collaborate closely with end-users and technical teams to ensure seamless functionality of our systems.

This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). This position may be eligible for Police & Fire (P&F) benefits through Public Employees Retirement System (PERS), as defined by statute.

Minimum Qualifications
Four (4) years of information systems experience in technical support

OR
An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field
AND
two (2) years of information systems experience in technical support

OR
A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.

Requested Skills

• Proven experience in systems support, network troubleshooting, and incident resolution
• Experience working with ticketing systems
• Prioritizing and managing multiple incidents and service requests under tight deadlines
• Familiar with endpoint management tools (e.g. Intune or similar)
• Proven experience installing, configuring, and troubleshooting various software/hardware (e.g. iSeries client software, Office 365 software, Power Bi reporting, VPN, ODBC, Electronic Security network)
• Strong documentation and tracking skills
• Proficiency working in a team environment
• Experience working in or with government, law enforcement, or corrections agencies

Required

• Must have a valid driver's license

Application Information

• In the Work Experience section of your application make sure to include the dates and duties of all relevant positions and details to support how you meet these attributes. If you do not include education or work experience meeting the minimum qualifications, you will not be considered for the position. Only the candidates whose experience most closely matches the qualifications and requested skills of this position will be invited to interview. Applicants must meet the minimum qualifications on or before the job posting close date.
• The job posting closes at 11:59 PM (PDT/PST) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference immediately following your submittal. These questions are necessary to complete the application process.
• Please monitor both your email and Workday