IT Support Specialist

Job Title: IT Support Specialist

Location: Builders – Aurora, CO

Department: Information Technology

Reports To: Director of Information Technology

Salary: Hourly / $27-$31 hr.

Status: Full-Time

Join the Builders IT team and help drive digital transformation and operational excellence across a diverse family of companies. As an IT Support Specialist, you'll support users and systems leveraging industry-leading platforms such as Epicor, Litmos, , our advanced Warehouse Management System, and Samsara fleet tracking, Limble fleet maintenance, and other industry-leading technologies. You'll play a key role in enabling business success in retail, logistics, design, and manufacturing.

Builders is committed to respect, teamwork, and continuous improvement. You'll work in a collaborative, growth-focused environment where your ideas and expertise make a real impact.

If you are passionate about technology, eager to learn, and ready to support a vibrant network of companies, Builders is the place to build your career.

• Provide technical support for users, resolving hardware, software, and network issues.
• Collaborate with IT team members to solve problems and identify process improvements.
• Assist with installation, configuration, and updates of software and hardware.
• Maintain accurate documentation and inventory of equipment.
• Deliver basic user training and support.
• Travel to other divisions as needed.

• Strong communication, customer service, and interpersonal skills.
• Ability to manage multiple priorities and work independently.
• Creative problem-solving and adaptability.
• Calm, professional demeanor under pressure.
• Commitment to continuous learning and professional development.
• Initiative and a growth mindset.
• Teamwork and collaboration across departments.

• Degree in Computer Science or related field, or 2+ years in IT support or related field preferred.
• Prior help desk or customer service experience beneficial.
• Experience with Active Directory, Microsoft 365 Admin, Azure/Entra, MS Sharepoint, Teams and basic networking fundamentals required.
• Familiarity with network testing tools and protocols.
• Structured cabling skills preferred.
• Must be able to lift up to 50 lbs. and use basic hand tools.
• Relevant certifications (e.g., CompTIA, Microsoft) are a plus.

• Vacation Leave
• Sick Leave
• 8 Paid Holidays
• Employee Discount
• 401k Retirement Plan (with company match)

• Medical
• Dental
• Vision
• Disability
• Life
• Medical and Dependent Flex Accounts
• HSA