Technical Support Representative

Job Overview
We are seeking a dedicated and knowledgeable Technical Support Representative to join our IT support team. The ideal candidate will provide exceptional technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT infrastructure. This role requires strong communication skills, technical expertise across various operating systems, and a customer-focused approach to problem-solving. The position offers an opportunity to work in a dynamic environment supporting diverse technology platforms including Windows, macOS, Linux, and network systems.

Responsibilities

• Provide technical support via help desk channels for hardware, software, and network issues
• Troubleshoot desktop problems related to operating systems such as Windows, macOS, and Linux
• Manage computer management tasks including software installation, updates, and configuration
• Assist users with VPN setup, firewall configurations, and LAN connectivity issues
• Resolve software troubleshooting issues involving applications like Microsoft Office, ServiceNow, Jira, BMC Remedy, and other enterprise tools
• Support IT infrastructure components including routers, switches, and servers
• Document incidents and resolutions accurately using ticketing systems such as Help Desk platforms and ServiceNow
• Collaborate with cross-functional teams to escalate complex issues when necessary
• Maintain up-to-date knowledge of emerging technologies and best practices in IT support

Experience

• Proven experience in technical support or desktop support roles involving hardware and software troubleshooting
• Familiarity with computer networking concepts including LAN/WAN configurations and VPNs
• Hands-on experience with operating systems such as Windows, macOS, and Linux environments
• Knowledge of IT support tools like BMC Remedy, ServiceNow, Jira, and other help desk management software
• Strong understanding of computer hardware components and IT infrastructure management
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
• Experience working in customer service-oriented environments is preferred
• Ability to work independently or as part of a team in a fast-paced setting

This role is ideal for candidates passionate about technology support who thrive on solving complex problems while delivering excellent customer service.

Job Type: Full-time

Pay: $ $28.50 per hour

Work Location: Remote