Loan Support Services Manager

Description
About Us:

At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role:

The Loan Support Manager provides organizational leadership and management to a team of professionals within Loan Support Services. This role requires expertise in commercial and retail loans, as well as an understanding of collateral management. The manager is responsible for leading the Lien Perfection team, ensuring all collateral is properly perfected, and monitoring follow-up items to maintain compliance and mitigate risk. Additionally, this role provides technical guidance to the team and ensures a high level of accuracy within the department. This position plays a critical role in strengthening loan portfolio integrity by proactively identifying risks, implementing best practices, and driving continuous improvement in loan operations and collateral management.

• Provide input into the design, implementation, and maintenance of systems to ensure efficient and accurate daily operations. Manage department to ensure minimal servicing costs while achieving high standards for quality and service. Design and implement continuous improvement practices.
• Provide input into the department budget and monitor operational expenses in conjunction with manager. Perform regular department assessments to identify potential problem areas and develop a plan of action to implement corrective measures in response to findings.
• Oversee functional department and ensure the updating and compliance of procedures, policies, regulations and guidelines. Supervise vendor relationships for products and services that relate to loan operations and systems.
• Monitor workflow of daily operations for specified department within Loan Support Services to ensure efficiency. Interacts with associates and monitors development to include coaching and performance review.
• Manages the work efforts of supervisors/individual contributors using established guidelines, procedures and policies. Responsible for hiring, firing, performance appraisals and pay reviews. Makes decision based on area objectives as well as company policies and procedures.
• Maintain appropriate security and privacy standards and systems to ensure adequate protection for the