Digital Business Analyst
Samaritans
- Ewell, England, United Kingdom
- Ewell, England, United Kingdom
À propos
Contract
Permanent
Hybrid working – link to Ewell office
In-person working: meeting in person and working collaboratively are valued. We work in person around 2 days or more per month.
We are passionate about flexible working; talk to us about your preferences.
What you’ll do
Assess stakeholder needs and define detailed requirements against the suitability of software solutions
Deliver new digital tools which align with business objectives
Consider how system developments and new technology can support service improvement
Perform data‑mapping for system integration and migrations
Develop and document process improvements
Solve user issues submitted through our service desk
Deliver training, guidance and support to system users
What you’ll bring
Proven experience in triaging user problems and identifying solutions
Experience in performing gap‑analysis to identify best solution options
Strong understanding of the role of technology in the enterprise architecture and how it integrates with other systems
Experience delivering Salesforce or other CRM systems
Ability to understand users and their needs, based on evidence and lived experience
Ability to interpret, document and prioritise requirements that can be understood by both stakeholders and software suppliers
Experience shaping online user journeys
Comfortable communicating with internal and external stakeholders
Ability to manage multiple projects and deadlines
Full Job Description and Person Specification Full Job Description and Person Specification available upon request.
Why Samaritans? At Samaritans, you’ll be part of a people‑first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values‑led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under‑represented at Samaritans.
Apply now If this sounds like the opportunity for you, please apply. You will be asked to answer short application questions and to upload your CV.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: Monday 19th January 2026 at 09:00am
Interviews: w/c 26th January onwards
Referrals increase your chances of interviewing at Samaritans by 2x.
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Compétences linguistiques
- English
Avis aux utilisateurs
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