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Level 2 IT Support SpecialistV-NET ConsultingOhio, Illinois, United States

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Level 2 IT Support Specialist

V-NET Consulting
  • US
    Ohio, Illinois, United States
  • US
    Ohio, Illinois, United States

À propos

Level 2 IT Support Specialist
Employment Type: Full-Time

About the Role

V-NET Consulting is seeking an experienced Level 2 IT Support Specialist to handle support issues, perform onsite client work, and manage small-to-medium technical projects. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently in a fast-paced MSP environment.

Key Responsibilities

  • Resolve Tier 2 issues related to Microsoft 365, Windows desktop/server, networking, and security tools.
  • Troubleshoot and configure firewalls, switches, APs, and VPNs.
  • Perform onsite visits for escalations, hardware replacements, and complex support needs.
  • Assist with client onboarding, migrations, system deployments, and project tasks.
  • Mentor Level 1 technicians and take ownership of escalations.
  • Document all work thoroughly in our PSA and IT documentation systems.

Qualifications

  • 2-4 years of IT support experience, preferably in an MSP.
  • Strong knowledge of Microsoft 365, Windows OS/Server, Active Directory, and common MSP tools.
  • Solid networking skills (DNS, DHCP, VPN, VLANs, firewall basics).
  • Experience with RMM, EDR, backup solutions, and user administration.
  • Excellent communication and customer service skills.
  • Valid driver's license and reliable transportation.

Why Join V-NET?

  • Career growth into Senior Engineer or Project roles
  • Exposure to a wide range of technologies and client environments
  • Supportive team culture focused on excellence and development

Job Type: Full-time

Pay: $ $24.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Work Location: In person

  • Ohio, Illinois, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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