Level 2 IT Support Specialist

Level 2 IT Support Specialist
Employment Type: Full-Time

About the Role

V-NET Consulting is seeking an experienced Level 2 IT Support Specialist to handle support issues, perform onsite client work, and manage small-to-medium technical projects. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently in a fast-paced MSP environment.

Key Responsibilities

• Resolve Tier 2 issues related to Microsoft 365, Windows desktop/server, networking, and security tools.
• Troubleshoot and configure firewalls, switches, APs, and VPNs.
• Perform onsite visits for escalations, hardware replacements, and complex support needs.
• Assist with client onboarding, migrations, system deployments, and project tasks.
• Mentor Level 1 technicians and take ownership of escalations.
• Document all work thoroughly in our PSA and IT documentation systems.

Qualifications

• 2-4 years of IT support experience, preferably in an MSP.
• Strong knowledge of Microsoft 365, Windows OS/Server, Active Directory, and common MSP tools.
• Solid networking skills (DNS, DHCP, VPN, VLANs, firewall basics).
• Experience with RMM, EDR, backup solutions, and user administration.
• Excellent communication and customer service skills.
• Valid driver's license and reliable transportation.

Why Join V-NET?

• Career growth into Senior Engineer or Project roles
• Exposure to a wide range of technologies and client environments
• Supportive team culture focused on excellence and development

Job Type: Full-time

Pay: $ $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person