Strategy & Operations Associate

Company Description

We're – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech.

Job Description

is seeking a Strategy & Operations Associate to join the NORAM Commercial team. You will act as a key business partner to NORAM Commercial Leadership, delivering data-driven insights on trends and productivity.

Beyond reporting, you will support revenue forecasting and contribute to key GTM initiatives like territory planning and customer segmentation. You will operationalize commercial strategy by optimizing processes and leading cross-functional projects. We are looking for an analytical problem-solver with 2–4 years of experience who is ready to bridge the gap between data, strategic execution, and operational excellence.

What you'll be doing:

• Commercial Analytics & Reporting:

• Own the numbers:Build and maintain dashboards (Salesforce/Looker) to track key commercial KPIs and productivity metrics.

• Forecasting Support:Support the region's revenue forecasting cadence and pipeline management process, ensuring data hygiene and accuracy.

• Insight Generation:Provide commercial reporting and deep-dive insights to drive business discussions and decision-making for leadership.

• Strategic Planning & GTM Operations

• Strategy Execution:Assist in delivering company-wide GTM initiatives, including sales territory planning, verticalization, and customer segmentation.

• Process Improvement:Identify bottlenecks in the sales process and help map the customer journey to improve efficiency.

• Market Intelligence:Conduct analysis to support the shaping of the company's commercial strategy and uncover new growth opportunities.

• Cross-Functional Collaboration

• Project Management:Lead specific workstreams within cross-functional projects, working closely with stakeholders in Product, Marketing, and Finance.

• Stakeholder Management:Present data-driven recommendations to various stakeholders to influence actions and strategic direction.

What we are looking for:

• Experience: 2–4 years of experience in Investment Banking, Venture Capital, Management Consulting and/or Revenue/Business Operations or Strategy at a high-growth start-up.
• Analytical and Technical Skills: Analytical mindset for data interpretation and manipulation is non-negotiable. You should be comfortable manipulating large datasets to interpret complex data. This can be demonstrated via advanced Excel skills and/or experience with SQL and BI tools (Looker/Tableau).
• Communication: Strong communication skills to distill complex analysis into strategic, data-driven recommendations and engage in productive discussions with leaders.
• Collaborative mindset: Comfortable in interacting with executives and leading cross-functional projects, with a strong determination to collaborate with others.
• Agility: Ability to navigate in a fast-paced environment with confidence and calm.
• Advantageous skills: Experience with sales forecasting, territory planning, customer journey mapping, and sales process is advantageous. Salesforce proficiency is also a strong plus.

U.S. law requires that we provide a reasonable estimated salary range for this position. The compensation listed below is specific to candidates in the New York area; this role is open to candidates in other markets, and final compensation will be adjusted according to local market data, experience, qualifications, and the candidate's ultimate level.

• Specialist - 85, ,000 USD (Estimated Base Salary)
• Senior Specialist - 100, ,000 USD (Estimated Base Salary)

Beyond salary, our total rewards package includes health, vision, and dental insurance, 401(k), paid time off (vacation, sick & safe time), learning days, and volunteer days.

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.

It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at , follow us on LinkedIn and Instagram