Client Experience Sales Coordinator

ABOUT OUR COMPANIES

Huskey Turf Solutions & Snap Clean

This is a dual-company role supporting both of our service brands:

Huskey Turf Solutions

Premium weed control, fertilization, perimeter pest control, and outstanding client service across Edmond, Guthrie, Cashion, Crescent, and NW OKC.

Snap Clean

A trusted residential cleaning company serving families for over 9 years across Central Oklahoma, known for excellent communication and warm, reliable service.

Both companies operate with strong systems, fast responsiveness, and a commitment to treating clients like family. We promote from within, reward hustle, and create growth opportunities.

POSITION SUMMARY

The Client Experience Sales Coordinator manages sales, retention, and client communication for both brands.

You will:

• Convert warm inbound leads
• Make outbound sales calls
• Save cancellations
• Manage daily communication (calls/texts/emails)
• Reactivate past clients
• Deliver a consistent 5-star client experience

This role is based in person at our Guthrie, OK office and requires strong communication skills, high organization, and confidence in a fast-paced environment.

HOURS & LOCATION

Schedule:

• Monday–Friday
• 8:00 AM – 4:30 PM
• Weekends during peak season (February through April)

Work Location (In-Person): Guthrie, Oklahoma

PAY STRUCTURE

Base Pay:

• $20,000–$35,000 annually starting base (depending on experience)

Uncapped Performance-Based Commission earned from:

• New client sales
• Upsells
• Reactivations
• Retention saves
• Cross-brand conversions

Typical Total Compensation Range:

• $55,000 – $75,000+ yearly with commissions

Additional Incentives:

• Referral bonuses
• Performance-based quarterly incentives

Other Benefits

• Training & professional development
• Advancement opportunities as both companies grow

KEY RESPONSIBILITIES

1. Outbound Sales & Upselling

• Call all new leads quickly
• Convert estimates into paying clients
• Upsell pest control, insect control, soil conditioner, cleaning packages, and more
• Cross-sell lawn → cleaning clients and cleaning → lawn clients

2. Client Retention & Relationship Management

• Save cancellations with empathy + problem-solving
• Resolve service concerns
• Follow up after treatments/cleanings when needed
• Build long-term customer loyalty

3. Customer Service & Communication

• Answer and manage inbound calls, texts, and emails
• Respond to Facebook messages & marketing inquiries
• Maintain the friendly, quick-response standard both brands are known for

4. Reactivation & New Business Development

• Re-engage past clients for both brands
• Support seasonal offers and marketing campaigns
• Promote the referral program

WHAT YOU BRING TO THE TABLE

Required Experience

• Sales experience (preferably in a service business)
• Strong customer service background
• Confident handling inbound/outbound calls
• CRM experience (Service Autopilot is a plus)
• Ability to multitask without losing accuracy

Key Traits

• Goal-Oriented – You like tracking numbers and beating them
• Organized – You keep tasks and follow-ups tight across 2 brands
• Resilient – You handle rejection and stay positive
• Client-Focused – You know relationships drive revenue
• Team Player – You work well with operations, techs, and field teams

WHY YOU'LL LOVE WORKING HERE

You won't be "just a CSR." You'll be at the center of growth for two highly successful service brands, helping families every day and working in a positive, organized, supportive office.

If you love helping people, enjoy sales, and want a long-term home — we want to meet you.

Job Type: Full-time

Pay: $45, $75,000.00 per year

Benefits:

• On-the-job training
• Referral program

People with a criminal record are encouraged to apply

Work Location: In person