Customer Service Representative

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time. Employees are required to work our normal business hours of operation (7:00AM – 7:00PM CST)

• 5:00AM – 5:00PM M-F, Pacific Time
• 6:00AM – 6:00PM M-F, Mountain Time
• 7:00AM – 7:00PM M-F, Central Time
• 8:00AM – 8:00PM M-F, Eastern Time

Open most Holidays. It may be necessary, given the business need, to work occasional overtime.

The training will be a total of 6 weeks which includes 3.5 weeks of virtual classroom training, 1.5 weeks shadowing a peer/training and 1 week of nesting.  Your schedule during the Training and Nesting Period will be Monday – Friday (8:30AM– 5:00PM CST)

• 6:30AM – 3:00PM Pacific Time
• 7:30AM – 4:00PM Mountain Time
• 8:30AM – 5:00PM Central Time
• 9:30AM – 6:00PM Eastern Time

Primary Responsibilities:

• Ability to work in paperless environment using only authorized online tools 
• Respond to incoming calls from our providers and patients on issues related to prescription status inquiries and assisting with order delivery
• Ask appropriate questions and listen actively while documenting required information in computer systems
• Identify issues and communicate solutions and steps to providers and patients with prescription orders and reorders
• Make outbound calls to providers and patients on prescription orders and