Customer Service Representative

Job Type: Full-Time

Schedule: Sunday & Monday 2p-10p and Friday & Saturday 6a-2p

Pay: $16.75

About the Role:
We are seeking a friendly, professional Customer Service Representative to join our community. This position is the first point of contact for residents, visitors, and staff, and plays an important role in creating a warm, welcoming environment. If you enjoy helping others, staying organized, and providing excellent customer service, we'd love to meet you

Key Responsibilities

• Greet and assist residents, families, and guests with professionalism and warmth.
• Answer and route phone calls using a multi-line phone system.
• Monitor for safety issues and follow all community safety procedures.
• Keep lobby and waiting areas neat, clean, and presentable.
• Sort and distribute daily mail and packages.
• Submit and track maintenance, housekeeping, and IT work orders.
• Assist with clerical and administrative tasks as assigned.
• Collect payments or deposits and route documentation appropriately.
• Document and forward resident concerns or complaints.
• Support activity and dining departments by communicating monthly activity and meal calendars.
• Assist with set-up and breakdown for community events as needed.

Qualifications

• High school diploma or GED required.
• At least 1 year of receptionist, customer service, or administrative experience preferred.
• Must be 18 years of age or older.
• Professional appearance and strong interpersonal skills.
• Fluent in English.
• Ability to lift up to 50 lbs. and meet physical requirements of the role.

Requirements (Upon Hire)

• Clear DOJ/FBI background check
• Negative TB test
• Negative drug screening
• Health screening clearance

What We're Looking For

• Strong customer service and communication skills
• Ability to work well as part of a team
• Professional, respectful, and dependable
• Able to remain calm and helpful in emotional or difficult situations
• Organized, detail-oriented, and proactive

Why Join Us?

• Competitive pay
• Health, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• Training and advancement opportunities