IT Support Specialist

The on-site IT Support Specialist will be a primary point of contact for all internal technology support. The IT Support Specialist is responsible for providing timely and effective technical assistance to all on-premises and remote employees, ensuring they can maintain high productivity. This role involves troubleshooting hardware and software issues, managing user accounts, and configuring end-user equipment in a Windows, Active Directory, and Microsoft 365/Azure environment.

Key Responsibilities:

End-User & Help Desk Support

• Serve as the first point of contact for technical issues, handling Tier 1 help desk escalations via tickets, phone, or in person
• Provide timely support to all staff, including answering user questions and resetting passwords
• Diagnose and resolve hardware and software problems related to Windows PCs, laptops, printers, copiers, scanners, mobile phones, and telephony systems
• Support audio and video equipment in conference rooms
• Follow up on outstanding requests to ensure timely resolution within established SLAs

Onboarding & Asset Management

• Create network, email (Microsoft 365), and multi-factor authentication accounts for new hires
• Configure and deploy new computers, printers, and other IT equipment
• Create physical access ID cards based on role requirements
• Manage and monitor IT assets to maintain accurate inventory records
• Maintain adequate levels of IT supplies, such as cables and adapters

Security & Administration

• Perform user