Quality Manager

Company Overview

Beltservice Corporation is a leading fabricator of custom conveyor belting. Every day, we stake our reputation on the durability, variety, and performance of the products we produce, committed to delivering high-quality products through innovation and excellence. We are seeking a highly innovative Quality Manager with a builder's mindset - someone who can create structure from scratch and drive rapid improvements in how quality is managed.

Job Summary

We are looking for a hands-on Quality Manager to build and lead our Quality function as we continue to scale. You will take ownership of designing, implementing, and maturing a full Quality Management System (QMS) tailored to a high-mix, custom manufacturing environment. The groundwork is in progress, but we need a leader who can complete the structure, standardize practices across the operation, and embed a culture of accountability and continuous improvement. If you're looking for a role in Quality with direct, meaningful impact on customer satisfaction, operational efficiency, and profitability, we want to hear from you

Core Values:

• Get it Done: Complete tasks with minimal supervision, solve problems with a positive attitude, and work collaboratively.
• Raise the Standard: Strive for continuous improvement, be open to learning and teaching, and aim to be the best in the industry.
• Do the Right Thing: Value honesty and integrity, see the big picture, and lead by example with humility and confidence.
• Passion for Service: Be responsive and dedicated to customers and ensure promises are met.

Essential Job Duties:

Quality Management System (QMS) Development

• Build and implement a complete Quality Management System, including SOPs, Work Instructions, and document control standards.
• Establish structured review, approval, and version control processes to ensure accuracy and accessibility of all quality documents.
• Integrate the QMS into daily plant operations and ensure alignment with company strategy and customer expectations.

Quality Leadership, Reviews, and Governance

• Lead regular management reviews, communicate quality performance, and drive accountability for corrective actions and improvements.
• Assess and secure necessary quality resources, including Quality Technicians/Inspectors, to support a fully functioning quality department.
• Strengthen cross-functional governance processes, including the Material & Corrective Action Board (MCAB).

Customer Claims, RGA, and Feedback Management

• Oversee the customer complaint and RGA process from intake through closure, ensuring thorough investigation, root cause analysis, corrective action, and communication.
• Implement consistent logging, categorization, trend analysis, and follow-up procedures to improve responsiveness and reduce returns.
• Improve customer satisfaction by reducing credits and enhancing first-pass quality.

Nonconformance, Root Cause, and Corrective Actions

• Establish a plant-wide nonconformance management process, including identification, containment, documentation, and root cause analysis.
• Lead and standardize CAPA activities, ensuring timely closure, effectiveness verification, and communication across departments.
• Provide training and coaching on formal problem-solving tools (5 Why, Fishbone, A3, etc.).

Inspection, Process Control, and Calibration

• Implement standardized in-process and final inspection methods.
• Develop quality control standards, control plans, and measurable inspection criteria for all major product families.
• Oversee calibration of all measuring tools and ensure full traceability and accurate record keeping.

Supplier Quality Management

• Develop supplier qualification criteria and ensure proper vetting of critical suppliers.
• Implement systematic incoming inspection practices based on supplier performance and part criticality.
• Drive supplier corrective actions and collaborate on performance improvement initiatives.

Operational Control, Drawings, and Tolerances

• Lead the development and maintenance of standard product drawings and internal tolerances across the organization.
• Ensure all operational processes are supported by clear documentation, visual standards, and updated work instructions.

Risk Management

• Establish structured risk identification, evaluation, and mitigation processes for quality-related risks.
• Maintain a plant risk register and incorporate risk management into quality planning and continuous improvement efforts.

Internal Audits

• Build and operate a formal internal audit program with scheduled audits, documented findings, and tracked corrective actions.
• Ensure that audit outcomes drive continuous improvement and compliance with internal standards.

Training, Competency, and Culture

• Develop training programs, skills matrices, and competency assessments for quality-critical roles.
• Coach operators, supervisors, and team leads on quality standards, process discipline, and problem-solving.
• Foster a culture that practices, promotes, and permits quality in all aspects of operations.

Continuous Improvement and Kaizen

• Lead targeted improvement events to reduce returns, scrap, rework, and variation.
• Use data, trends, and COPQ insights to prioritize improvement opportunities.
• Support the plant's overall journey toward measurable quality maturity and operational excellence.

Qualifications:

• 5–10 years of manufacturing quality experience.
• 2+ years in a quality leadership or supervisory role.
• Strong command of CAPA, NCR management, inspections, tolerances, drawings, and structured root cause analysis.
• Experience in custom manufacturing, fabrication, or high-mix environments.
• Strong communication and leadership skills; able to influence across all levels.
• ERP & eQMS proficiency.

Knowledge, Skills, & Abilities:

• Strong understanding of Quality Management Systems (QMS), including procedures, audits, and documentation control.
• Proficiency in inspection and measurement methods, including fractional tolerances, dimensional checks, and calibration systems.
• Skilled in root cause analysis and corrective action tools (5 Why, Fishbone, CAPA, 8D).
• Ability to read and interpret engineering drawings, specifications, and standardized tolerances.
• Experience using ERP systems for quality workflows, preferably Microsoft Dynamics 365.
• Strong analytical and data interpretation skills, including trend analysis and COPQ evaluation.
• Demonstrated leadership capabilities to build, develop, and guide a quality team.
• Effective communication and documentation skills, able to present findings and set clear expectations.
• Hands-on, floor-focused working style, comfortable engaging directly with operations and production teams.
• A continuous improvement mindset, capable of leading kaizen events and driving process maturity.

Benefits:

• Competitive starting salary ($90,000 to $125,000/year).
• Full benefits package, including health, dental, life, vision, long/short term disability.
• Healthcare Advocate Patient Care.
• Tuition Reimbursement.
• Paid Time Off (PTO).
• Employee Referral Program.
• 401(k) plan with company match and Profit Sharing.