Desktop Support Technician

 We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates. 

Location: Primary assignment at a designated client site located in San Jose, California

This role may support additional nearby client locations within the same city or region, as needed by the business. 

Schedule: Monday–Friday; 8:00 AM – 5:00 PM

Overview
We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.

Pay Range:  $18 - $20 per hour

Key Responsibilities

Technical Support

· Provide timely support for hardware and software issues for both Windows and Mac environments

· Troubleshoot remotely using VNC and KVM switch

· Reimage systems, install OS and standard software (onsite and remote)

· Coordinate warranty support with Dell and schedule onsite service when needed

· Resolve common technical issues, including:

o Network connectivity

o System crashes/blue screens

o Printing problems

o Virus removal

· Basic administration and troubleshooting of:

o DHCP / DNS

o Active Directory

o VPN and remote access tools

o Windows domain