Assistant Community Association Manager

Assistant

Reports to: General Manager, Senior CAM

Position Summary

Work directly with the Senior CAM to ensure the successful operation of the Community. Executes the essential function of Assistant Community Association Manager (CAM) responsibilities when on duty.

• Delivers and promotes prompt, courteous, and outgoing friendly service to all residents, guests, and fellow employees.
• Support Senior CAM with handling confidential and non-routine information and explaining policies, rules, and regulations when necessary, and perform daily tasks and special projects as assigned.
• Document and send all communication regarding ARC regulations i.e. compliance, and fines.
• Direct and coordinate the activities of contracted vendors and evaluate their performance.
• Facilitate and prepare for Annual and Board of Directors meetings with Senior CAM.
• Investigate complaints, disturbances, and violations and resolve problems following rules and regulations as directed by the Senior CAM.
• Use exceptional telephone etiquette to answer incoming calls, assist as needed, direct to appropriate personnel, and deliver messages. Take personal responsibility, respond clearly, and follow up with members, guests, or staff to ensure their requests have been addressed, thereby elevating sensitive situations for others to address.
• Inspect grounds, facilities, and equipment to determine the necessity of repairs or maintenance while working with the maintenance supervisor.
• Maintain records of maintenance and operating costs as well as all related Association documents.
• Purchase supplies as directed by the Board of Directors.
• Assist the Board with the selection of vendors and manage contracts for the provision of Association services such as cleaning, maintenance, and security services as directed.
• Confer regularly with community association members to ensure their needs are met.
• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Independent judgment is required to plan, prioritize, and organize a diversified workload.
• Prepare for and attend all meetings of the ARC.
• Prepare for and attend all meetings of the Compliance Committee.
• Prepare for and attend all meetings of the Safety and Security Committee.

REQUIREMENTS:

To perform the job successfully, an individual should demonstrate the following:

• Customer Service - Manage challenging customer situations in a caring, respectful manner; respond promptly to members and guests needs; meet commitments.
• Oral Communication - Speak clearly and effectively with members, guests, and employees. Seek clarification if needed and respond well to questions.
• Teamwork - Balance team and individual responsibilities. Exhibit objectivity and openness to others' views. Able to support all efforts to succeed.
• Initiative – Assess and initiate things independently. Go the extra mile, above and beyond, to make things happen.
• Ethics - Treat everyone with respect; inspire the trust of others; work with integrity; uphold organizational mission and values.
• Organizational skills: Strong ability to manage and prioritize multiple tasks simultaneously is essential.
• Communication: Excellent written and verbal communication skills for effective interaction with residents, vendors, and the board.
• Technical proficiency: Experience with property management software and Microsoft Office Suite is highly valued.
• Problem-solving: The ability to calmly and diplomatically handle complaints and conflict resolution is crucial.

Skill Sets:

• Jonas experience a plus.
• Working knowledge of bundled communities/country club atmosphere
• Microsoft knowledge: Excel, Word, PowerPoint
• Zoom experience a plus.
• Dropbox experience a plus.
• Tekwave experience a plus.

Education/Certificates/Licenses/Training:

High School Diploma required. Must have an active and current CAM License and keep up with all CEU classes to maintain the CAM License.

Work Remotely

• No

*The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may be assigned other duties, including work in other areas to cover absences or provide relief to equalize peak work periods or otherwise balance the workload.

.

Skill Sets:

• Jonas experience a plus.
• Working knowledge of bundled communities/country club atmosphere
• Microsoft knowledge: Excel, Word, PowerPoint
• Zoom experience a plus.
• Dropbox experience a plus.
• Tekwave experience a plus.

Education/Certificates/Licenses/Training:

High School Diploma required. Must have an active and current CAM License and keep up with all CEU classes to maintain the CAM License.

Work Remotely

• No

Job Type: Full-time

Pay: $ $31.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Bradenton, FL Required)

Ability to Relocate:

• Bradenton, FL 34212: Relocate before starting work (Preferred)

Work Location: In person