Human Resources Manager

Human Resources Manager

Full-Time | Cleaning Services Company | High-Integrity, People-Focused Culture

Intro
We are seeking a dedicated and integrity-driven Human Resources Manager to join our team at a leading cleaning services company known for reliability, professionalism, and ethical excellence. This role is ideal for an HR leader who thrives in a people-focused environment, values transparency, and is passionate about building a trustworthy, motivated workforce that delivers exceptional service every day. Some local travel may be required to visit job sites, attend meetings, or conduct training sessions at various locations.

Primary ResponsibilitiesRecruiting & Onboarding

• Coordinate full-cycle recruitment and manage applicant tracking.
• Facilitate all aspects of onboarding, including documentation and orientation.
• Enter new hires into Jobber, Slack, ADP, and other relevant systems promptly.
• Adjust hiring timelines proactively to ensure adequate staffing during holidays and peak seasons.
• Conduct 30-day new-hire check-ins and document feedback.
• Determine and plan staffing needs based on company size, growth, and attrition.
• Manage all offboarding processes, including resignations, terminations, and retirements.
• Conduct exit interviews and ensure proper documentation.
• Travel to off-site locations as needed for interviews, onboarding, or employee meetings.

Records Management & Compliance

• Maintain accurate and confidential employee files.
• Ensure compliance with labor laws, payroll regulations, and company policies.
• Review and update the employee handbook and policies as laws and organizational needs evolve.
• Prepare required reports for government agencies and internal documentation.

Benefits & Leave Management

• Administer employee benefits programs and communicate eligibility.
• Support benefits enrollment and respond to employee inquiries.
• Manage time-off requests while ensuring team coverage and operational continuity.
• Review health insurance plans annually to ensure cost-effective, reliable offerings.

Employee Relations & Performance Support

• Serve as a point of contact for employee concerns and inquiries.
• Conduct meetings related to policy violations and performance issues.
• Document and administer disciplinary actions in accordance with policies.
• Support performance review processes and coordinate training needs.
• Schedule yearly performance reviews and prepare pay raise recommendations for ownership.
• Mediate workplace conflicts and support resolution between employees and supervisors.
• Meet monthly with team leads (in-person or virtual) and send notes to ownership.
• Conduct quarterly in-person meetings with cleaning technicians at different locations, which may require travel.

Training & Development

• Identify training needs and coordinate development opportunities.
• Create or support employee development plans aligned with job requirements and career growth.
• Maintain documentation of completed training and required certifications.
• Visit multiple sites when needed to deliver training or evaluate training practices.

Succession Planning

• Identify high-potential employees for leadership roles.
• Support the development of internal talent pipelines.
• Create and maintain annual succession plans for key positions.

HR Metrics & Analytics

• Track and analyze KPIs including turnover, hiring trends, time-to-fill, absenteeism, and performance data.
• Use insights to recommend improvements to hiring, retention, and engagement strategies.
• Provide regular HR performance reports to ownership.

Workplace Safety & Injury Claims

• Oversee safety training and ensure regulatory compliance.
• Ensure cleaning staff are trained in safe equipment use and procedures.
• Monitor safety compliance and provide corrective coaching as needed.
• Travel to job sites to assess safety practices and follow up on workplace incidents when necessary.
• Document injuries and manage claims through resolution, including return-to-work planning.

Time Management & Administrative Support

• Prioritize tasks effectively to meet deadlines across all HR functions.
• Encourage time-conscious, efficient work habits company-wide.
• Answer phones promptly and professionally.
• Assist with scheduling cleaning jobs and coordinating coverage, especially during urgent needs.

Key Performance Expectations

• Smooth, timely hiring and onboarding with accurate system updates.
• Professional, well-documented exit processes.
• Discreet and policy-aligned handling of employee concerns and violations.
• Annual performance reviews scheduled and completed on time with proactive pay recommendations.
• Accurate staffing plans reflecting company needs, growth, and turnover.
• HR metrics tracked consistently with actionable insights provided to ownership.
• Effective training and development initiatives that support performance and retention.
• Positive conflict resolution that fosters a respectful workplace culture.
• Up-to-date succession plans supporting leadership continuity.
• Strong communication with new hires, team leads, and cleaning staff.
• Careful management of time-off requests, ensuring team leaders are not off together.
• Efficient time management with minimal wasted effort.
• Safe work practices enforced company-wide with timely injury reporting and claims follow-up.
• Professional handling of incoming calls and scheduling needs.
• Travel is completed as required, with consistent presence across job sites to support employees and leadership.

Job Type: Full-time

Pay: $48, $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person