Lead ServiceNow Developer

Application Deadline: 19 December 2025

Department: ServiceNow

Employment Type: Full Time

Location: Remote

Reporting To: Smit Patel

Compensation: $150,000 - $160,000 / year

• Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog
• Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources
• Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service
• Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments.
• Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer's code as needed
• Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives
• Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required.
• Participate in implementation architectures for digital solutions, frameworks, and accelerators.
• Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable.
• Help with building proof of concept, and creating technical solutions for internal application as needed.

• Bachelor's degree in computer science, Information Systems, or an equivalent technical field.
• 7+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the ServiceNow platform's full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework.
• 3+ years specializing in multiple offerings like SPM (ITBM), CSM, HRSD, ITOM, Service Portal, ITSM, Service Provider (Domain Separation)
• Demonstrate extensive experience in creating and managing complex integrations such as SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, Ebonding, Data Migration etc.
• A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture.
• Experience with configuring ServiceNow components such as Flows, Spokes, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc.
• Experience with creating reports and dashboards within ServiceNow Performance Analytics.
• ServiceNow Certified Application Developer, ServiceNow System Administrator, and ServiceNow Certified Implementation Specialist.
• Fairly good understanding of data concepts (SQL, Databases) and business workflows
• Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources
• US Citizen or Green Card Holder, ability to attain public trust clearance.

• Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow
• Able and willing to work independently and in a fast-paced environment with tight deadlines with minimal supervision
• Experience handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and project management.
• Strong troubleshooting, problem-solving, and organizational and time management skills.
• Good communication and interpersonal skills in a remote environment
• Experience working with software development team members.
• Other open sources of technology experience preferred
• Experience working with the U.S. Federal Government and its agencies.