Information Technology Specialist

JOB TITLE: INFORMATION TECHNOLOGY SPECIALIST

EMPLOYEE STATUS: At Will, Non-Exempt, Full Time

AGENCY: Central Valley Training Center, Inc

SUPERVISES: N/A

REPORTS TO: Chief Financial Officer

WORK TYPE: In-Person

STARTING SALARY: $37.80/hr

BENEFITS: Medical, Dental, Vision, and Life Insurance, 401k, Paid Vacation, Sick Leave, and Holidays.

STATEMENT OF THE JOB

The Information Technology (IT) Specialist will report directly to the Chief Financial Officer and be responsible for setting up, managing, and troubleshooting the technology systems used to maintain computer and software networks. The IT Specialist will respond to hardware problems, update system software and track data and communications used within the network. The IT Specialist will provide support to all CVTC locations, listen to technical needs, understand the problems, and implement solutions to problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review diagnostics and assess the functionality of efficiency of systems.
• Implement security measures.
• Ensuring electrical safety standards are met.
• Monitor security certificates and company compliance of requirements.
• Offer technical support to company staff and troubleshoot computer problems.
• Install and update company software and hardware as needed.
• Perform tests and evaluations of new software and hardware.
• Anticipate and report the cost of replace or updating computer items.
• Have a working knowledge of relevant operating systems, software and programming.

• Audit system behavior and monitor firewalls to protect sensitive information and uphold cybersecurity protocols.

• Order, assign, track, set up and maintain company IT equipment including computers, desk phones, mobile phones, tablets, and copiers/fax machines.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Provide support to users and the first point of contact for error reporting.
• Manage technical documentation and relevant reports.
• Documenting related systems, processes, and procedures.
• Support the roll-out of new applications or updates.

• Respond timely to service issues and requests.

• Provide technical support across the company. This may be in person or by phone.

• Set up new user accounts and profiles and manage password issues.
• Testing new technology.
• Establish priorities, work independently, and accomplish objectives with minimal supervision.
• Establish a good working relationship with collegues, customers, and other professionals such as software developers.
• Work effectively as a team member.
• Maintain a high degree of confidentiality.
• Receives, processes, and follows up on tickets from sites regarding technical issues.
• Ensure efficiency of IT vendor and IT support services.
• Maintain company intranet and website.
• Assists with negotiating IT pricing and contracts.
• Managing IT inventory to ensure fiscal responsibility to the Company.
• Other duties as assigned.

DESIRED SKILLS AND ABILITIES

Language Skills:

• Clear and timely communication with others.
• Follow written and verbal directions.
• Present information effectively, accurately and thoroughly in a style others can understand and act upon.
• Listen to others' information, asks questions that clarify the intended message, and respond to questions from manager, consumers, and outside organizations.

Writing Skills:

• Written work is thorough and accurate.
• Written materials are provided in a timely manner and in a style others can use.

Mathematical Skills:

• Calculation of figures and amounts including addition, subtraction, multiplication, division, and percentages.
• Ability to apply basic math concepts.

Computer Skills:

• Experience using network-based system including knowledge of file structure. (Microsoft
• Office 365 and Sharepoint management experience is ideal)
• Excel – Ability to develop, understand and copy formulas, and to format and create worksheets.
• Word – Ability to keyboard, prepare letters and simple documents including formatting, table development and spell check.

EDUCATION and/or EXPERIENCE

• Bachelor's Degree (B.A.) in Computer Science or related field, or equivalent from a fouryear college or technical school; a minimum of two years of experience in computer networks and systems maintenance; or equivalent combination of education and experience.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee must have the ability to sit, stand, walk, bend, squat, climb, kneel; use hands to finger controls; and talk or hear. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Please note: This job description is not intended to be all-inclusive. The Employee will also perform other reasonable related business duties as assigned by the immediate supervisor and/or management staff as required. Assignments and duties may require additional work beyond normal work hours.
• Central Valley Training Center, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment, but rather a management tool for assigning responsibility.

ESSENTIAL REQUIREMENTS OF THE JOB

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. An individual must possess basic knowledge of computer software programs, bookkeeping, communication skills, and modern office techniques.
• Must be willing to travel within the state of California up to 40% of the time.
• Must meet state personnel licensing standards, which is to include a record review conducted by the State of California, and a review by the Federal Government as well if applicant is new to California within the last two years.
• Must be willing to work within a culturally integrated workplace, and be willing to respect human differences based upon race, religion or religious creed, religious observance, color, caste, indigeneity, age, sex, sexual orientation, gender identity, gender expression, transitioning, or transgender status, genetic information, national origin, ancestry, protective hairstyles (including, but not limited to braids, twists, and locks, etc.) marital status (includes lawfully recognized same sex marriages), medical condition, disability, military service, military and veteran status, pregnancy, childbirth and related medical conditions, reproductive health decision making, off-duty cannabis use, and any other classification protected by federal, state, or local laws, regulations, ordinances, and any other characteristic that distinguishes people from one another.
• Must possess basic English communication skills.