Quality Assurance Lead (AI Focus)

Join to apply for the Quality Assurance Lead (AI Focus) role at GetInsuredJoin to apply for the Quality Assurance Lead (AI Focus) role at GetInsuredGet AI-powered advice on this job and more exclusive features.This range is provided by GetInsured. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$115,000.00/yr - $125,000.00/yrDirect message the job poster from GetInsuredWhat started as the “Expedia” of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we’re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming health care service delivery as we know it.We are looking for a QA Lead (AI Focus) to join our GetInsured team. GetInsured is the leading provider for state-based marketplace technology with more experience than any technology provider transitioning states off healthcare.gov and implementing exchanges. We are dedicated to helping as many Americans as possible easily find and enroll in affordable health insurance.We offer a comprehensive benefits package, including but not limited to:Health, Dental, Life, Disability, and Vision insuranceHealthcare spending or reimbursement accounts (HSA/FSA)Retirement benefits (401k)Paid time offEducation assistance or tuition reimbursementEmployee discounts for Gym memberships & commuting/travel assistanceValues:We believe that working hard, when it is imbued with purpose, can and should be funYou’ll find we are a “can do” place where people work together and roll up their sleeves to get the job doneEveryone has a voice; everyone’s ideas count, and everyone is respectedWe have built a company, as well as a community of friends and colleagues, with respect for each otherLearn more about GetInsured at GetInsured.comAs a QA Lead, you will:Lead QA strategy and execution for voice and AI-driven call center applications in the HHS domain.Develop testing strategies for conversational AI (GenAI) experiences: context retention, policy accuracy, hallucination checks, and fallback behaviors.Collaborate with AI/ML teams to define evaluation datasets (golden sets), define testing coverage, and monitor regression.Create reusable test cases across multiple call flows and edge cases for eligibility interviews, application processing, and account updates.Drive test data creation, synthetic scenario generation, and manage tooling across multiple environments (UAT, staging, prod).Own defect lifecycle and work closely with Product, Engineering, and Business Process teams to prioritize and resolve issues.Required Skills:6+ years of experience in Quality Assurance with at least 2 years in a lead role.Strong hands-on experience in test automation frameworks.Understanding of conversational AI and GenAI evaluation methods: semantic similarity, grounding checks, behavior prediction.Knowledge of API testing and integration points.Preferred Skills:Experience with GenAI test techniques (prompt evaluation, hallucination detection, golden datasets, guardrails.Experience testing in call centers, especially for government or regulated industries.Prior work with public sector or HHS programs (SNAP, TANF, Medicaid) is strongly preferred/Understanding of conversational AI and GenAI evaluation methods: semantic similarity, grounding checks, behavior prediction.Experience integrating QA into CI/CD pipelines.Familiarity with AI observability tools (e.g., LangSmith, Arize, Weights & Biases)Exposure to Genesys, NICE, or other contact center platforms.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionQuality Assurance, Engineering, and Information TechnologyIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at GetInsured by 2xInferred from the description for this jobVision insurance401(k)Medical insuranceTuition assistanceGet notified about new Quality Assurance Specialist jobs in San Francisco Bay Area.Associate Manager/Manager, Quality AssuranceAssociate Manager-Manager Quality AssuranceSouth San Francisco, CA $110,000.00-$160,000.00 6 days agoQuality Assurance Specialist, Financial CrimesSan Francisco, CA $40,000.00-$60,000.00 3 weeks agoSan Francisco Bay Area $60,000.00-$75,000.00 2 weeks agoSan Jose, CA $70,000.00-$80,000.00 1 week agoSan Mateo, CA $97,000.00-$145,000.00 6 days agoFood Safety and Quality Assurance Analyst, Corp QAQuality Assurance Manager, Product QualityMenlo Park, CA $158,000.00-$219,000.00 2 weeks agoQuality Assurance Manager, Product QualityMenlo Park, CA $158,000.00-$219,000.00 2 weeks agoSan Mateo, CA $140,000.00-$170,000.00 4 hours ago$29/hr - Autonomous Vehicle Operator (Testing and Quality Control)San Mateo County, CA $60.00-$65.00 2 days agoQuality Assurance Manager (Perishable CPG)Quality Assurance Manager, eero B2B teamQuality Engineer - Control Plan - Battery Cell ManufacturingBelmont, CA $124,400.00-$175,000.00 1 day agoStockton, CA $115,000.00-$130,000.00 2 weeks agoQuality Assurance Manager, eero B2B teamRedwood City, CA $140,000.00-$180,000.00 3 weeks agoWe’re unlocking community knowledge in a new way. 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