Premium Services Supervisor

This is a seasonal leadership position at Six Flags Fiesta Texas in San Antonio, TX. This role offers competitive pay starting at $16/hour and comes with exciting perks, including: Free entry to any Six Flags Park for all employees and a guest with each visit, additional complimentary tickets for friends and family, discount on food and merchandise for all employees, flexible scheduling and daily and weekly pay available.

The Premium Services Supervisor is responsible for leading a team of attendants to provide outstanding guest experiences. This role ensures seamless operations for VIP Guided Tours, the VIP Lounge, Waterpark Cabanas, Mobility Rentals, and Flash Pass Services. You will train and oversee team members, maintain service standards, and ensure an elevated experience for all premium guests.

• Lead and coach team members to deliver outstanding service in all Premium Services areas.
• Oversee VIP Tours, ensuring guests receive an engaging, informative, and high-quality experience.
• Manage the VIP Lounge by supervising hosts and ensuring top-tier service.
• Oversee Cabana Rentals, ensuring cleanliness, policy adherence, and exceptional guest service.
• Monitor Mobility Rentals, ensuring guests receive proper instructions and equipment is maintained.
• Assist with Retail Sales, including POS operations and upselling premium services.
• Maintain cleanliness and efficiency in all Premium Services areas.
• Resolve guest concerns in a timely, professional manner.
• Ensure compliance with park policies, safety regulations, and guest service standards.

• At least 18 years old
• Previous leadership or supervisory experience preferred
• TABC and Food Handling Certification 
• Strong leadership and communication skills
• Ability to train and motivate a team
• Flexible availability, including nights, weekends, and holidays
• Proficiency in operating POS systems and handling transactions
• Excellent problem-solving and conflict-resolution skills

This job description is intended to reflect the core responsibilities of the role, but duties may be adjusted as needed.