Customer Service Advisor- No SalesNWH Group • Edinburgh, Scotland, United Kingdom
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Customer Service Advisor- No Sales
NWH Group
- Edinburgh, Scotland, United Kingdom
- Edinburgh, Scotland, United Kingdom
À propos
£26,208 per annum
Hours:
Monday-Friday, 8am-5pm
Location:
Edinburgh
We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential
This is a full-time position working
Monday to Friday, 8am – 5pm
(40 hours per week) and offers a salary of
£26,208 per annum , paid weekly.
Job Activities:
Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms
Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers
Proactively and confidently handle high call volumes and orders
Deal with invoice queries skilfully and efficiently
Accurately create, record and schedule orders/services, onto bespoke IT systems
Passionately ‘live’ the Company Values and promote the company’s services whilst supporting the Sales function
Have a professional approach to change and receiving constructive feedback
Have a mature and self-confident approach to work
Knowledge and Skills Required:
Have an impeccable telephone manner with good listening skills
Apply exceptional attention to detail is paramount
Display good IT skills, ability to type
Be an admirable Team player with exemplary organisational skills
Be self‑motivated, use your own initiative
Have good knowledge and experience of all Microsoft packages
Show competency towards multi‑tasking and impassive approach in a demanding environment
What We Offer:
Weekly pay with a competitive salary
Full training and development provided
Career progression opportunities within the business
Employee Benefit Scheme
Be part of a company committed to safety, sustainability, and supporting its people
Who Are We? The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet.
As a progressive, second‑generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.
Come as You Are The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.
How to Apply If you are interested in this opportunity and meet the requirements, please submit your application by emailing careers@nwhgroup.co.uk
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Compétences linguistiques
- English
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