Field Support Agent
FOODHUB
- Derby, England, United Kingdom
- Derby, England, United Kingdom
À propos
*Location & Territory*
* *Nottingham & Derby*
This is a *field-based role*, covering customer sites within the assigned territory.
*About Foodhub*
Foodhub is one of the UK’s leading online food ordering platforms, supporting independent restaurants and takeaways with technology that helps them grow and keep more of their revenue. Unlike commission-based platforms, we offer a transparent pricing model alongside powerful ordering, EPOS, and delivery solutions.
We pride ourselves on being a people-first business, combining innovative technology with real, face-to-face support. Our field teams play a crucial role in building strong relationships with our partners, helping them succeed commercially while delivering outstanding service. As Foodhub continues to grow across the UK and internationally, we remain committed to supporting local hospitality businesses and investing in the people who represent us on the ground.
*Role Overview*
We are looking for a *Field Support Agent* to act as the primary face-to-face representative for Foodhub within their region. This role combines *account management, relationship building, and technical support*, with a strong commercial focus.
You will work closely with restaurants and takeaway partners – from *newly onboarded clients requiring EPOS installation*, to *established and VIP accounts* – ensuring they get maximum value from Foodhub’s technology and services.
This is not a reactive support role. We are looking for someone who can *build trusted relationships and then leverage those relationships commercially*, helping customers grow revenue while supporting Foodhub’s business objectives.
*Key Responsibilities*
*Account Management & Relationship Building*
* Act as the *primary face-to-face contact* for customers within your territory
* Build and maintain strong relationships with a wide range of partners, including VIP clients
* Support new client onboarding, including *EPOS installation and setup*
* Proactively manage accounts, not just respond to issues
* Understand customer goals and identify opportunities to help them grow revenue
*Commercial Focus*
* Use relationships to *drive outcomes*, not just goodwill
* Identify opportunities to increase customer performance and adoption of Foodhub products
* Balance excellent service with a *commercial mindset*
* Contribute to Foodhub’s revenue growth through customer success
*Technical & Operational Support*
* Install and support EPOS systems and related hardware/software
* Act as an escalation point for field-based issues
* Work closely with internal teams to resolve technical or account-related challenges
* Participate in an *on-call rota* (Friday/Saturday), paid at an additional call-out rate
*Working Hours*
* *Sunday to Thursday*
* *1:00pm – 9:30pm*
* Occasional *on-call work* on Fridays or Saturdays (paid separately)
These hours are fixed and non-negotiable – candidates must be comfortable working evenings and weekends.
*Salary & Benefits*
* *Salary:* circa *£30,780 – £31,000 per annum*
* *Car allowance:* Standard company allowance
* *Holidays:* Statutory entitlement
* *Equipment provided:* Company iPhone and iPad
* Additional *on-call payments* for escalation cover
*Experience & Background*
*Essential*
* Strong *account management or customer relationship experience*
* Proven ability to build long-term relationships with customers
* Comfortable working in a *field-based role*
* Commercial awareness – understanding how relationships drive outcomes
* Confident communicator with a professional, approachable demeanour
*Desirable*
* Experience in the *food delivery, hospitality, or EPOS/technology sector*
* Background in companies such as Uber Eats, Just Eat, or similar platforms
* Previous experience as a restaurant or takeaway owner
* Hands-on experience with EPOS systems or hospitality technology
Industry knowledge is advantageous, but *strong account management skills are prioritised*. Industry knowledge can be taught; relationship and commercial thinking cannot.
Job Type: Full-time
Pay: £30,780.00-£31,000.00 per year
Experience:
* Hospitality: 2 years (preferred)
* POS: 2 years (preferred)
Work Location: On the road
Compétences linguistiques
- English
Avis aux utilisateurs
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