Project Coordinator

Job Title: Project Coordintor (Full-Time, Remote)

Location: Central Texas

Company Overview: Lone Star Visuals

Lone Star Visuals is THRIVING, fun, and fast paced agency, who is super passionate about our employees, clients and our work. We have so much growth and change that lay ahead of us and are looking for stellar team members to help continue to shape and mold our business

Are you a people person with exceptional organizational skills? Do you thrive in dynamic environments and love making a difference? If so, Lone Star Visuals wants you on our team

About Us:

Lone Star Visuals is a family-owned and innovative real estate media agency rapidly expanding throughout Central Texas. Our mission is to deliver high-quality photo and video marketing solutions to our clients (realtors), enhancing their reach and driving business growth. We are known for going the extra mile for our clients by providing kind and personable interactions, having reliable, consistent, and quick turnaround times, and being flexible to our clients' needs. We believe in cultivating a positive and collaborative work environment.

About the Role:

We are looking for a Client Relations & Project Coordinator to manage our inbox, client calls, project coordination, and streamline communication between clients, photographers, and editors. This position would also be involved in working with the CEO to create procedures, documentation and further shape this role at the company. This is a primarily remote position, however we need someone based in CTX for in-person training, team meetings and of course FUN team bonding outings This role is perfect for someone who loves interacting with customers, is highly organized, and thrives in a fast-paced environment.

Key Responsibilities:

Customer Advocacy:

Be patient, empathetic, and passionately communicative. Put yourself in the customers' shoes and advocate for them when necessary. Solve customer problems and issues confidently, and investigate to resolve complaints.

Accountability:

Understand, review, and positively impact specific standards set daily. Schedule shoots and confirm appointments with customers.

Project Coordination:

Monitor and track jobs. Communicate and guide photographers in the field to ensure a quality project. Assist in resolving customer issues.

Communication:

Handle large amounts of incoming calls/emails/texts. Manage responsive and consistent communication with our team and clients.

Problem-Solving:

Report any client/photographer issues or concerns and be solution oriented. Maintain organization while managing your calendar, inbox, files, and resources.

Relationship Building:

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Customer Service:

Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Collaboration:

Work with the CEO to create procedures and documentation. Add input and ideas to the team/business to improve operations and client satisfaction.

Social Media:

Create posts and engage on social media with our current clients and future clients.

Additional Expectations and Skills:

Customer Interaction:

Identify and assess customers' needs to achieve satisfaction. Take the extra mile to engage customers.

Record Keeping:

Keep records of customer interactions and preferences, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.

Communication Skills:

Strong phone contact handling skills and active listening. Excellent communication and presentation skills.

Adaptability:

Customer orientation and ability to adapt/respond to different types of characters.

Time Management:

Ability to multi-task, prioritize, and manage time effectively.

Urgency:

Strong sense of urgency in regards to customer service.

Tech Savvy:

Computer literate (Outlook, Excel, Word, and learning our booking software etc.).

You must have an internet speed of at least 100 mbps upload.

Organizational Skills:

Good organizational skills and takes feedback well, always looking to improve.

Why You'll Love This Role:

People-Centric:

If you love talking to people and providing excellent customer service, this role is for you.

Growth Opportunities:

We're growing rapidly and want someone who is eager to grow with us, taking on more responsibilities as we expand.

Dynamic Environment:

No two days are the same You'll enjoy a fast-paced and ever-changing work environment.

Supportive Team:

Our team is AWESOME if we do say so ourselves We offer excellent personal development training and mentorship to help you succeed.

Work-Life Balance:

Full-time, hourly position

How to Apply:

Ready to join a team that's passionate about creativity and client service? Apply today and let us know why you're the perfect fit for this role Include "I love Baylor Bears" and show proof of your internet speed in your application to show you've read this entire job description and are serious about the position.

It is mandatory to complete the one way video interview to be considered for this job

We highly value anything that shows initiative and that you are highly motivated and super interested in this job This could include sending an email to us at with a full cover letter/ note as to who you are and why you would be the perfect for the role.

We look forward to welcoming a new team member who shares our dedication to excellence and creativity at Lone Star Visuals

Job Type: Full-time

Pay: $ $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: Hybrid remote in Waco, TX 76708