Human Resource Representative

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor's "Best Places to Work in the U.S. 2024" list, and U.S. News & World Report's "Best Companies to Work for 2024" list. In addition, we have been recognized for having one of the country's Top 50 Midsize Early Talent Programs by RippleMatch's 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at

Why Insperity?

Flexibility: Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

SUMMARY

Responsible for creating a "Wow" experience when leading interactions with external and internal customers by consistently exceeding expectations. Using knowledge of Insperity business rules and federal and state laws, promotes consistency of service delivery and facilitates research and resolution for HR issues that have been escalated through the established escalation process. Utilizing independent judgment and decision-making, this position is responsible for the delivery of customized Insperity Human Resource service solutions that positively impact our clients' businesses and result in retention and growth.

RESPONSIBILITIES

• Provides guidance and service, focusing on liability management, including performance measurement review, referrals to internal EEO Compliance personnel, employee counseling, policy development and administration, and terminations. Consults with pertinent Service Operations personnel and managers as needed.
• Prepares and distributes state separation notices in compliance with state requirements and performs related administrative functions as required.
• Identifies legal requirements and government reporting regulations affecting HR functions and ensures client's policies, procedures and actions are in compliance.
• Partners with other Service Operations personnel to schedule, coordinate and facilitate HR COE training programs and webinars. Assists with formal presentations, including controversial topics or complex ideas, in a clear, concise and logical sequence at a level appropriate to the audience.
• Assists with project assignments and/or client data analysis.
• Assists with managing completion of key client HR Deliverables utilizing knowledge from various Human Resource disciplines to help identify their application and impact on the clients' business.
• Collaborates with internal departments to design customized client reports and communicates directly with stakeholders. As required, generates reports on regular basis.
• Enters, reviews and monitors customer relationship management system as required to ensure timely delivery of service activities.
• Provides administrative support as required.
• Communicates, endorses and models the Company vision.
• Provides sound guidance in each interaction, and manages each service interaction in a positive, professional manager.
• Shares accountability in the customer relationship.
• Builds, maintains and promotes effective, highly functional relationships with all internal customers.
• Coordinates and assigns information and workflow between the HR COE and other relevant stakeholders such as the Legal department, Payroll department, Field Services, and Customer Relationship COE.
• Exhibits good stewardship of monetary expenses.
• Maintains necessary tracking mechanisms and makes recommendations for improving performance standards and measurements.
• Assists in the accomplishment of Insperity Company goals.
• Helps other employees to accomplish Insperity Company goals.
• Performs other duties as may be assigned by department supervisor.
• Participates in the Disaster Recovery plan as required.

QUALIFICATIONS

• Bachelor's Degree in Human Resources, Business Administration, or related field, or equivalent work experience is required.
• Two to four years minimum Human Resource generalist experience is required.
• Customer service experience in a team environment.
• Interaction with multiple internal and external business units.
• Effective written and verbal communications skills.
• Effective problem solving/decision making skills.
• Ability to determine and utilize appropriate methods of dealing with human behavior in a variety of business circumstances.
• Basic presentation skills.
• Project management skills and experience in managing multiple projects.
• Proficient use of Microsoft Office programs, experience using customer relationship management software, and demonstrated ability to learn other application programs as needed.
• Familiar with modern office methods, practices, procedures and equipment.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbent will follow any other instructions, and perform any other related duties, as may be required by the supervisor.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.