Clinical Informatics Specialist

Community Hospice and Palliative Care, a leading provider of non-profit healthcare is hiring a Clinical Informatics Specialist join our growing team. Offering a competitive salary and benefits, generous PTO, and retirement options, Community Hospice provides a supportive work environment to grow your professional career.

The Clinical Informatics Specialist is responsible for implementation, support, and optimization of clinical information systems. This role serves as a key resource for clinicians and administrative staff, ensuring technology based solutions enhance patient care, streamline clinical workflows, and comply with regulatory standards.

Position Details

• Compensation: $75,000 - $85,000 base salary, plus full benefit package including 23 days annual PTO
• Work Location: In-office position located at 4266 Sunbeam Rd, Jacksonville, FL. No work from home at this time.
• Remote Work Available: ** No **

Job Responsibilities

System Administrator of a Clinical Application (25%)

• Configure user roles and permissions in the electronic medical record system (Suncoast) to align with job responsibilities.
• Apply updates or assist IT or vendor with applying updates and conduct quality assurance and user acceptance testing
• Troubleshoot technical EMR issues related to clinical applications like Suncoast or KanTime.
• Maintain compliance by conducting annual security audits and implementing system enhancements based on audit findings

Providing End-User Support (25%)

• Resolve clinician-reported issues, such as errors in patient documentation workflows or system crashes during high usage
• Manage change requests by prioritizing needs, gathering stakeholder feedback, and coordinating with IT or vendors for resolution.
• Offer timely guidance during emergencies, like unexpected system downtimes

Clinical Systems Training (25%)

• Conduct virtual onboarding sessions for new clinical staff to familiarize them with the EMR's documentation tools
• Develop and update user guides, quick reference sheets, and e-learning modules for clinical workflows
• Host hands-on workshops during the implementation of new EMR features, ensuring staff feel confident with updated tools

Clinical Systems Training & Improving Clinical Processes (25%)

• Analyze clinician workflows to identify inefficiencies, such as redundant documentation steps (such as documenting medications in multiple places) and provide solutions to reduce duplications.
• Leverage data analytics to identify poor trends in clinical outcomes (such as not documenting required information) and providing solutions to improve.
• Manage small projects like such as deploying AI to current EMR.

Education, Experience, & Certifications

Any combination of education and/or experience that would provide the required skill and knowledge for successful performance would be acceptable. Typical qualifications would be equivalent to:

• Bachelor's degree in Health Informatics, Nursing, Health Information Management, or a related field.
• Certification in Clinical Informatics or a related discipline (e.g., CPHIMS-Certified Professional in Healthcare Information and Management Systems , or CAHIMS-Certified Associate in Healthcare Information and Management Systems ) preferred.
• Minimum of 4 years of experience in a clinical informatics role or related healthcare IT position.

Desired Knowledge & Skills

• Strong understanding of healthcare workflows and healthcare IT systems specific to Hospice, Palliative Care, Home Health, and/or PACE, including CMS guidelines, HIPAA, and quality measures (e.g., HIS, Home Health CAHPS-Consumer Assessment of Healthcare Providers and Systems).
• Ability to work with interdisciplinary teams (e.g., social workers, therapists, physicians) to align technology with clinical needs.
• Excellent verbal and written skills, with experience creating training material, user documentation, and presenting technical concepts to diverse audiences.
• Skilled in providing empathetic, solution-focused support to clinical users and resolving system issues effectively.
• Experience with EMRs (e.g., Suncoast, Axxess, Wellsky, Insync, KanTime), communication tools (Microsoft Teams), and support systems for issue tracking and prioritization and change requests.
• Strong analytical skills to optimize workflows, resolve workflow discrepancies, and enhance system efficiency.
• Experience supporting IT projects, system implementations, and change management.

Job Type: Full-time

Pay: $75, $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings