Principal Solutions Architect

Who We Are
Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world's largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized.

Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we're entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG.

What you'll do
As a Principal Solution Architect your role will be to engage with global, enterprise clients to architect end-to-end solutions and map out an implementation approach tailored to their unique business needs. You will be responsible for intimately understanding the complexities and interdependencies of the client environment, working with internal departments to quickly break down barriers, and providing best practice and guidance to build client confidence. Your ultimate role will be to ensure our clients start their Pindrop journey well positioned to be a widely successful customer

• Engage & consult with with global, strategic clients to architect solutions that deliver maximum value including offering best practice recommendations, on-the-fly solution suggestions and relevant lines of questioning that may not have been prepared in advance of the conversation
• Assist the sales team in building confidence in Pindrops solutions to prospects by articulating complex product functionality, cloud architecture, and/or network architecture in a simple and easy to understand manner.
• Identify & document all potential risks of a prospect or customer being successfully deployed and fully optimized on Pindrop, lead internal discussions with all stakeholders, and build mitigation plans
• Write accurate Statements of Work (SOWs) with proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing.
• Lead complex deployments from project kickoff to transition including gathering technical and functional requirements, configuring the solution and supporting Pindrop customers with testing, training, and go live.
• Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap.

Who you are

• You are customer-obsessed and passionate about delivering high quality results
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you'll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the "forest through the trees"

Your skill-set:

• 8+ years in SaaS professional services or consulting
• BSc/BEng or higher degree in Computer Science, Mechanical, or Electrical Engineering, or equivalent experience required
• 5+ years implementing and leading enterprise, global SaaS projects
• Expertise in creating and managing Web Services (REST/SOAP/WSDL).
• Passionate about helping solve complex problems and proven ability to understand progressive technology.
• Ability to explain highly technical concepts and functionality in a simple, easy to understand way.
• Expertise with CCaaS provider solutions, Salesforce and other CRM experience.

What's in it for you:
As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We're a passionate group committed to excellence - but that doesn't stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days.

• Within 30 days you'll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers

• Support peers in delivering implementations and support pre-sales technical and functional requirements gathering

• Within 60 days you'll be

• Writing SOWs & supporting redlinesScoping and architecting new opportunities

• Implementing Pindrop solutions to our customers

• Within 90 days you'll

• Teach us something new about how we can deliver faster projects with customers fully operationalized by the time the project closes

• Leading the org in adopting the PS 2.0 architect program

What we offer
As a part of Pindrop, you'll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here's a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2025 where the entire company rests and recharges
• Generous health and welfare plans to choose from - including one employer-paid "employee-only" plan
• Best-in-class Health Savings