Enterprise Implementation Manager

Job Summary:

The Medefy Enterprise Implementation Manager will oversee all facets of large-scale, enterprise-level implementations by orchestrating cross-functional activities, facilitating multi-stakeholder meetings, driving strategic priorities, and integrating complex technologies across diverse client environments. This role is primarily responsible for the successful implementation and deployment of Medefy's solutions for enterprise clients and new product rollouts. Responsibilities begin upon notification of a signed enterprise contract and continue through go-live and successful transition to the Customer Success team.

About our awesome company, Medefy Health...

Medefy Health ) is a leading SaaS benefits navigation company, dedicated to simplifying the way employees' access and utilize their benefits. Our mission is to drive better health and financial outcomes for our users while supporting HR teams and broker partners with seamless, data-driven solutions.

Our company is headquartered in Tulsa, OK. We're proud to be Oklahoma's #1 fastest-growing company and rated by Inc. Magazine as the 37th fastest-growing tech company and the 288th fastest-growing company overall in the USA, and our story is still being written

Healthcare is only getting more complicated, and more expensive, for employers and their employees. This is where Medefy Health comes in. We're on a mission to eliminate the stress on hard-working families caused by an impossible to navigate healthcare system. All while saving them, and their employers, a significant amount of time and money. We demolish barriers between healthcare and the people who need it, and we need your help to further our mission

Job Duties & Responsibilities:

• Oversee all aspects of enterprise client implementations, working directly with executive-level stakeholders and internal cross-functional teams to ensure flawless and timely execution.
• Lead and manage communication strategies for enterprise accounts, including presentations, platform demos, steering committee meetings, and technical discovery sessions.
• Facilitate complex client meetings, maintain meticulous documentation, and proactively educate stakeholders on implementation dependencies, technical requirements, and risk mitigation strategies.
• Attend onsite client visits as needed, typically less than 20% of the time.
• Develop, document, and execute enterprise deployment strategies aligned with client goals, KPIs, and organizational readiness.
• Translate enterprise client needs into product capabilities, clearly articulating how Medefy features integrate with existing client systems and workflows.
• Define, track, and communicate progress against key milestones to ensure projects stay on schedule and within scope.
• Proactively identify risks, blockers, and gaps—and lead the creation of mitigation and resolution plans.
• Provide timely, accurate, and data-driven status reporting to both internal teams and client leadership.
• Deliver exceptional client service to build and maintain strong, trusted relationships with enterprise customers and third-party partners.
• Collaborate closely with internal teams—Product, Engineering, Integrations, Customer Success, and Sales—to ensure successful delivery and post-launch readiness.
• Ensure a smooth, coordinated transition to the assigned Customer Success team member following go-live.
• Perform other related duties as assigned.

You must have at least the following:

• Bachelor's degree in business, information technology, project management, or a related field
• Minimum of 2 years of project management or implementation experience
• High level of initiative and the ability to thrive in a collaborative, team-based environment
• Strong interpersonal leadership—personable, motivated, entrepreneurial, and outgoing
• Deep curiosity, strong analytical thinking, and meticulous attention to detail
• Ability to understand and communicate technical concepts and system integrations
• Excellent relationship management and stakeholder communication skills
• Strong organizational and prioritization skills, with the ability to manage multiple enterprise projects simultaneously
• Commitment to high standards of accuracy, quality, and timeliness
• Professional demeanor, especially when guiding clients through challenges
• Ability to work both quickly and efficiently in a fast-paced environment

It would be great if you have:

• 2+ years of experience in technology, healthcare, health insurance, or benefits (e.g., brokerage, benefits advisory, insurance operations, etc.)
• 2+ years of experience managing implementations within a SaaS or technology organization
• CAPM, PMP, or other project management certification (preferred but not required)
• Strong knowledge of the broader healthcare ecosystem and emerging industry trends
• Proven track record supporting enterprise clients through deployment, adoption, and technical onboarding
• Demonstrated success in meeting or exceeding performance goals for implementation timelines, client satisfaction, or technical readiness

Supervisory Duties: No supervisory duties

Travel Requirements Percentage: Minimal- Less than 20%

Physical and Mental Requirements:

Remote Work Environment: This position is performed remotely in a home-office setting. The employee must ensure a quiet, private workspace free from distractions and suitable for video conferencing and focused work. A reliable high-speed internet connection is required.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer (up to 8+ hours per day).
• Frequent use of a computer keyboard, mouse, and screen; ability to type at least 55 WPM.
• Occasional movement within the home office environment (e.g., retrieving office supplies or documents).
• Vision abilities required include close vision for computer use and reading documentation, with or without corrective lenses.
• Occasional light lifting of materials (up to 15 lbs), such as a laptop or office equipment, may be required.

Communication Requirements:

• Must be able to communicate effectively in English using written and verbal channels (email, chat, video conferencing, phone).
• Must be able to read and interpret complex written information such as healthcare documentation, performance reports, and company procedures.
• Must be responsive and present during scheduled working hours and team communications, including virtual meetings and collaboration platforms.

Cognitive and Emotional Demands:

• Ability to manage multiple complex tasks and competing priorities in a high-paced environment.
• Strong critical thinking and decision-making skills with attention to detail.
• Ability to exercise independent judgment and problem-solving under time constraints.
• Must be able to adapt quickly to changing workflows, operational needs, and team dynamics.
• Must maintain a high level of confidentiality and discretion in handling sensitive information.
• Requires emotional resilience, especially when assisting users in distress or resolving escalated member concerns.
• Must be able to maintain composure and a professional demeanor under pressure.

Work Schedule & Attendance:

• Must be punctual, dependable, with potential for on-call duties as needed.
• Must maintain regular attendance and meet performance expectations without direct on-site supervision.

**Job description is not a comprehensive listing of all the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.