Business Process Analyst

Forsyth County Health and Human Services is seeking a skilled and solutions-driven Business Process Analyst to join the team. This role will collaborate with a variety of human services programs, including Behavioral Health Services, Bridges to Hope Family Justice Center, Public Health, and Social Services.

The selected candidate will lead efforts to improve business processes by conducting in-depth research and offering actionable recommendations that align with software functionality, legislative requirements, accreditation standards, and program needs.

As a Business Process Analyst, This Individual Will

• Serve as project manager for business process improvement initiatives
• Reengineer workflows and deliver detailed analysis to support process changes
• Develop and maintain agency best practices
• Oversee the customization of dashboards and datasets
• Create professional presentations and serve as a subject matter expert on internal processes
• Ensure timely and accurate completion of deliverables

Key areas of focus include analyzing financial reports and contracts, researching local and state operational standards, and developing strategies to enhance service delivery. This position will also help define performance metrics to support the consolidation and integration of departmental operations.

Four year degree in Business, Management, Computer Science or related field. Four years experience in systems analysis, project management, and/or computer system design and development. An equivalent combination of education and work experience may be considered for minimum qualification requirements.

Valid Driver's License is required.

A graduate degree in a human services field is a plus.
Essential duties and responsibilities include but are not limited to:

• Strong problem-solving and critical thinking skills
• Ability to work independently, manage multiple tasks, and maintain effective public relations
• Proven team player with the ability to build and maintain productive professional relationships
• Skilled in leading staff activities, facilitating roundtable discussions, and delivering presentations
• Ability to serve as a subject matter expert (SME) on departmental procedures
• Proficient in process improvement methodologies and end-to-end project management
• Capable of conducting comprehensive process analysis and identifying root causes
• Effective communicator with the ability to clearly convey ideas, findings, gap analyses, and recommendations to staff, management, stakeholders, and vendors— orally and in writing