CSR - Outbound/Inbound

We're looking for a sharp, friendly, and driven CSR to join our growing team. This role is perfect for someone who loves talking to people, thrives in a fast-paced environment, and can balance customer service with light phone-based sales. You'll handle a mix of outbound outreach and inbound support across multiple service lines under the Advosy brand.

If you're motivated, organized, and ready to jump in, you'll fit right in here.

Outbound Calling (Primary Role)

• Make high-volume outbound calls to:
• Customers who used one service but not others
• Cold/warm marketing lists
• Unsold estimates
• Warm leads and old inquiries
• Past customers
• Use structured call flows, scripts, and rebuttals
• Cross-sell and promote additional services
• Log call activity and outcomes in the CRM
• Keep leads warm with consistent follow-up
• Hit daily, weekly, and monthly outreach targets
• Help fill schedules and drive new appointments

• Answer inbound calls during scheduled shifts
• Qualify callers and schedule service appointments
• Route calls to the correct department as needed
• Provide clear info and help callers with questions

You'll be set up with clear goals designed to help you ramp up confidently:

• Learn all inbound/outbound scripts, upsells, and service scheduling procedures

• Hit established KPIs for inbound and outbound calls

• Maintain a missed-call rate under 5>#/p###

• Develop a strong understanding of our services across all companies

• Contribute to improving or streamlining at least one internal process

• Meet early performance benchmarks and quality metrics

• Strong customer service instincts
• Comfortable selling over the phone
• Ability to handle frustrated or confused customers with patience
• Pestroutes experience (or willingness to learn)
• GHL experience (or quick learner)
• Adaptability to ongoing challenges and changing priorities

• Clear communication
• Reliability and dependability
• Problem-solving mindset
• Grit and resilience
• Team player attitude
• Integrity and honesty
• Strong work ethic
• Coachable and open to feedback
• True customer-first mindset

• Roofing or construction labor
• Customer service roles
• Using construction or service-based software

People who are:

• Friendly and personable, but stay focused on results
• Self-motivated with a strong work ethic
• Excellent communicators
• Detail-oriented and organized
• Customer-focused and solution-minded
• Comfortable working independently but great with a team
• Excited to grow with a company that values initiative