Floor Manager

About the Company:

Fooq's is a modern American-Middle Eastern restaurant, inspired by the vibrant spirit of mezze-style dining. With a focus on seasonal vegetable and protein plates designed for sharing, the food is bold, expressive, and meant to be enjoyed communallybringing guests together over flavors that feel familiar yet exciting. Fooq's is more than a restaurant—it's an experience.

Fooq's is part of We All Gotta Eat, a multi-unit, multi-concept restaurant group, with locations in NYC, Miami and soon Los Angeles. Our dynamic group includes Michelin Star locations Sushi Noz and Noz 17 & Noz Market Omakase restaurants and Chez Fifi, a French bistro with Basque influence on the Upper East Side of NYC. Our Miami restaurants include Eleventh Street Pizza locations and Fooq's Little River.

About the Role:

The Floor Manager will oversee daily operations of the dining room, ensuring exceptional service, and managing guest relations. This role requires strong leadership, attention to detail, and the ability to maintain a polished and professional atmosphere in a high-end dining environment.

Responsibilities:

• Perform proper execution of opening and closing procedures, pre and post service duties
• Assists general manager with premeal meetings
• Be physically present on the floor during service to ensure service standards
• Oversee comp/void reporting
• Manage all FOH employees shift schedule and monitor overtime
• Oversee tip reporting
• Daily walk through to inspect restaurant
• Upkeep of all building and equipment (FOH/BOH) maintenance and cleanliness
• Guide, direct and train service staff; observe the flow of guests, and provide assistance when necessary
• Personally involve self with the service of VIP tables
• Be aware of any bottlenecks or overwhelmed service areas and assist as necessary
• Make sure that all needed supplies are on the floor at all times, including china, glass, linen, and other various supplies
• Communicate with kitchen regarding pace of service, special needs, and general guest satisfaction
• Maintain a healthy, happy and productive work environment for employees to foster loyalty and dedication

Qualifications:

• 2-3 years of experience in a management role within a high volume high-end restaurant.
• Proven track record of delivering exceptional guest service.
• Strong leadership and interpersonal skills.
• Excellent communication and organizational abilities.
• Proficiency in restaurant management software and POS systems.
• Comfort in a high-volume/fast-paced environment
• Flexible schedule with weekend/holiday availability

Benefits:

• Holiday Parties – Celebrate the season with the team.
• Health Insurance
• PTO - Enjoy paid time off
• Employee Dining Discounts – Save on company wide dining discounts
• Employee Referral Program – Earn rewards for referring great new team members.
• Career Advancement Opportunities - Opportunities for career advancement company wide

Physical Requirements:

• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability, and visual acuity.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Ability to lift and carry items weighing 35 pounds on a regular basis.
• Ability to stand for prolonged periods of time.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Climbing steps regularly.

Fooq's Miami is an Equal Opportunity Employer.

DISCLAIMER

This job description is a summary of responsibilities, which you as the Floor Manager, are expected to perform in your assignment. It is by no means an all-inclusive list but is merely a broad guide to expected functions. As an employee you should understand that a job description is neither complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the entity. In addition, attendance at all scheduled training sessions and meetings is required. Also, at the request of management, any employee may be asked and expected to perform additional functions, responsibilities, or projects without notice.