Service Coordinator

Service Coordinator

We are seeking a Service Coordinator with experience in Service and Dispatching to join our team

Why work with us?

You wish to be a part of a positive, supportive, and stimulating team environment.

You want career development geared towards your success.

You aspire for opportunity to grow and expand your knowledge.

You deserve competitive compensation and full benefits.

Responsibilities:

· Answer customer inquiries and schedule service events.

· Input service orders and return customer phone calls daily.

· Work with service technicians ensuring service events are completed accurately and on time.

· For jobs which are not completed on the first trip or for service requests, which require additional information, provide a detailed list of products or actions needed, in order to schedule or complete the service trip.

· Employee will comply with the Company's "Keys to Success".

· Employee may participate in the cross training of their peers.

· Perform other duties as assigned.

​Qualifications:

· 6 months to 1 year experience in service or similar role

· Associate's Degree (A. A.) from a two-year college or technical school in related field.

· Ability to build rapport with clients

· Ability to prioritize and multitask

· Positive and professional demeanor

· Excellent written and verbal communication skills

· Prior Customer Service experience preferred

· Experience with Salesforce preferred

We offer:

· Competitive salary

· Full Benefits package including PTO, Medical, Dental, Vision, 401K and Life Insurance

· Quality engineered product solutions that are unmatched in the construction industry

· Excellent training programs and career development opportunities

As an individually owned Pella branch we are committed to excellence, which has helped to propel Pella into one of the most successful window and door manufacturers in the U.S. and Canada. Pella Corporation, is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. Founded in 1925, Pella is a family-owned and professionally managed privately-held company, known for its history of innovation, making outstanding products, providing quality service and delivering on customer satisfaction. The company is committed to incorporating new technologies, increasing productivity and practicing environmental stewardship.

Apply today to learn about your future as a team member of Pella Windows and Doors

Job Type: Full-time

Pay: $ $28.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending