HVAC Service Manager

Royal Durham Supply, a Style Crest company, is seeking a highly skilled and driven HVAC Service Manager to lead our installed services operation in the Fenton, Missouri market. This is a critical leadership role overseeing HVAC installation and service work primarily within manufactured and mobile homes, supporting a large portion of the branch's overall business.

We are looking for a hands-on leader who can stabilize the operation, elevate technical quality, develop talent, and strengthen customer relationships, all while driving growth in an essential service line.

Royal Durham has been a leading distributor of high-quality products for the manufactured housing industry since 1964. With over 50 years of dedication to excellence, we are committed to delivering exceptional products and service to the mobile home sector. At Royal Durham Supply, our focus is simple: ensuring customer satisfaction by prioritizing our customers in everything we do.

Responsibilities

As the HVAC Service Manager, you will oversee all day-to-day activities of our HVAC and installed services team, including:

Operational Leadership

• Lead a team of HVAC technicians and installers, ensuring high-quality work, safety, and strong productivity across all service and installation jobs.
• Oversee job scheduling, workflow management, and operational execution to ensure projects are completed on time and to customer expectations.
• Audit installation and service work to ensure compliance with company standards and regulatory requirements.

Team Development

• Set clear expectations, provide coaching and technical training, and build a strong performance culture.
• Hire, train, and develop technicians to support both quality and growth of the HVAC program.
• Address skill gaps and elevate overall team capability.

Customer Satisfaction & Business Growth

• Act as a key leader in protecting and strengthening major customer accounts through quality service, responsiveness, and professionalism.
• Collaborate with technicians to assess HVAC needs, prepare replacement quotes, and guide homeowners through repair or replacement decisions.
• Support regional leadership in identifying process improvements, staffing needs, and business growth opportunities.

Compliance & Resource Management

• Ensure proper permitting, licensing, and code compliance for HVAC installations.
• Oversee inventory management for trucks, tools, and the facility, ensuring materials are secure, accurate, and well-maintained.
• Maintain accurate and timely documentation for jobs, payroll, safety, and other company procedures.

Requirements

• 5+ years of HVAC field experience, ideally with residential or manufactured housing environments.
• Prior supervisory or team lead experience required; strong leadership presence and ability to develop others.
• Strong understanding of HVAC systems, diagnostics, and installation practices.
• Excellent communication skills, customer service focus, and ability to resolve issues quickly and professionally.
• Ability to operate with urgency, take ownership, and make decisions that support both quality and customer satisfaction.
• Proficiency with basic computer tools (Excel, Word, Outlook).
• Valid driver's license and satisfactory MVR.
• Willingness to obtain or maintain state HVAC/Electrical licenses (if applicable).
• Willingness to work flexible hours as needed to meet customer demands.

Why This Role Matters

This is not a "maintenance-mode" position. Rather, it's a leadership role designed to rebuild, strengthen, and grow a critical part of our business. The right leader will have the opportunity to:

• Elevate technical performance
• Rebuild trust with key customers
• Shape the future of the HVAC team
• Contribute directly to branch profitability and long-term stability

If you are motivated by improvement, leadership, and meaningful responsibility, this role offers the opportunity to make a major impact.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation Time
• Short Term & Long Term Disability
• 401K with Company Match
• Paid holidays

Royal Durham Supply, a Style Crest company, is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.