Front Office Assistant

Overview
We are seeking a dynamic and highly organized Front Office Assistant to join our home healthcare team. This vital role serves as the first point of contact for patients and visitors, ensuring a welcoming environment while efficiently managing administrative tasks. The ideal candidate will possess strong medical administrative support skills, familiarity with Electronic Health Record (EHR) systems, and excellent communication abilities. Your energetic approach will help streamline clinic operations, enhance patient experiences, and support our commitment to delivering exceptional healthcare services.

Duties

• Greet patients and visitors warmly, providing outstanding customer service and ensuring a positive first impression
• Manage multi-line phone systems with professionalism, practicing excellent phone etiquette to schedule appointments, answer inquiries, and direct calls appropriately
• Verify insurance coverage and benefits, including insurance verification processes for Medicare, Medicaid, and private insurers
• Maintain and update patient records within Electronic Health Record (EHR) systems such as AxisCare, ensuring accuracy and confidentiality in compliance with HIPAA regulations
• Facilitate intake procedures by collecting patient information, updating medical histories, and preparing documentation for provider review
• Support medical office management tasks such as filing, data entry (including 10 key typing), and managing medical records efficiently
• Coordinate with clinical staff to ensure smooth clinic flow and timely appointment scheduling
• Perform administrative duties including faxing, photocopying, mailing documents, and maintaining office supplies

Experience

• Proven experience in an office environment or healthcare setting with strong familiarity in healthcare operations
• Prior experience in health care or nursing home clinics is advantageous
• Excellent computer skills, including proficiency in Microsoft Office Suite (Word, Excel) and health information management software
• Strong organizational skills with attention to detail in documentation review and recordkeeping
• Exceptional customer service skills combined with professional phone etiquette and effective communication skills
• Ability to multitask efficiently in a fast-paced environment while maintaining a friendly demeanor

Join us as a Front Office Assistant where your enthusiasm for helping others will make a meaningful difference every day Your expertise will contribute to creating an organized, welcoming space that supports both our patients' health journeys and our team's success. We value your dedication to excellence in healthcare administration

Pay: $ $17.00 per hour

Expected hours: 40 per week

Work Location: In person