Cafe Manager

About Us

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.

With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin's most beloved green space.

We are Uncompromising by Nature

We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won't settle for second, or for "good enough?" or "nearly there?" Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.

Our Full-time Eligible benefits include:

Participation in 401(k) with company match of up to 4%*

Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity

Paid PTO

Paid Holidays

Paid Maternity/Paternity Leave

Employee Assistance Program*

Complimentary Employee Meal*

Complimentary Bus Passes*

50% off Dining in Nido*

Recognition Programs, Incentives and Celebrations*

• Benefits available to Part time Associates

Job Summary

The Cafe Manager manages the day-to-day operations of The Loren Cafe which offers a delightful array of coffee, baked goods, convenient grab-and-go items, and alcohol. Working closely with the Food and Beverage Director, the Café Manager will oversee various aspects of the cafe's operations, ensuring exceptional customer service, maintaining quality standards, and maximizing profitability.

Essential Responsibilities

Daily Operations

• Ensure that the visual presentation of the café space and the service provided is aligned with the hotel's identity.
• Ensure proper staffing levels are met according to local and hotel events and occupancy.
• Oversee and perform cafe prepping and stocking of food offering.
• Ensure all equipment is in good working condition, troubleshoot to resolve any issues, report system and equipment needs immediately to F&B Director, Micros, IT vendor, etc..

Team Leadership & Support

• Assist the Food & Beverage Director with local product collaborations.
• Support staff in serving café drinks, food items, and alcoholic beverages during peak periods.
• Lead daily pre-shift meetings, covering specials, hotel and dept. news, service notes, and VIPs.
• Coach and guide staff during service, provide in-the-moment feedback
• Address team issues, callouts, and shift changes professionally.
• Attend all hotel events and meetings.

Guest Experience & Service Recovery

• Engage with guests throughout service, especially during peak periods.
• Handle guest complaints or concerns with discretion and follow-up.

Training & Onboarding

• Interview, onboard and train new Café Members utilizing established training plans and procedures.
• Conduct follow-up training for ongoing staff development, regularly.
• Ensure team is educated on hotel information, menu knowledge, allergies, and specials.

Administrative & Operational Support

• Perform inventory of products and supplies, keeping par levels.
• Order supplies as needed and according to The Loren purchasing standards.
• Track team performance and relay feedback to associates as needed and annually via. performance evaluations.
• Maintain accurate records of incidents, guest issues, or staffing concerns.

Health, Safety & Compliance

• Ensure sanitation standards are maintained prep areas and FOH.
• Enforce uniform, hygiene, and grooming standards for all Café associates.
• Check that all guests are ID'd appropriately for alcohol service.
• Ensure compliance of all regulatory food sanitation and alcohol certifications.

Other Responsibilities

All other duties as assigned, requested, or deemed necessary by leadership.

Supervisory Duties

10+ associates

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

• Communication
• Cost Consciousness
• Managing People
• Job Knowledge
• Judgment
• Leadership
• Delegation
• Planning & Organization
• Problem Solving
• Quality

Education/Formal Training

More than two years of post-high school education.

Experience

Two to three full years of employment in a related position in a restaurant, Cafe or catering environment.

One+ years supervisory experience, preferred.

Knowledge/Skills

• Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
• Supervision/management communication skills are required.
• Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make decisions which are generally guided by established policy and procedures.
• Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
• Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
• Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
• Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
• Must have knowledge of chemicals/agents for training purposes.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, lbs. Carrying, (ranging from clipboard to food products to small equipment).
• Bending/kneeling required for taping down cords, skirting tables, picking up floor after function, occasionally
• Mobility -ability to service clients on a moments notice, variable distances, 100%.
• Continuous standing -function observation, client site inspections (one hour minimum to four hours maximum).

Environment

Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen.